Anki 2.0 can not sync

Syncing & AnkiWeb
1

Capture d’écran 2020-07-15 à 11.09.56
what am i supposing to do

2

Update to 2.1. Please see Anki 2.0 support has ended

3 Likes
3

Hello,

I am having trouble syncing Anki Desktop. My iphone mobile app is syncing correctly.
Desktop Version 2.0.41
Qt 4.8.2 PyQt 4.9.4

Here is the error message from Anki Desktop please help:

Syncing failed:
‘[Errno 1]_ssl.c:507: error:1407742E:SSL
routines:SSL23_GET_SERVER_HELLO:tlsv1 alert protocol version’

Please advise.

Thank you.

4

Please see above.

5

Thank you for your reply.
I have downloaded newest version of Anki, but am now getting the following error message. Please advise. Thank you.

An error occurred. It may have been caused by a harmless bug,
or your deck may have a problem.
To confirm it’s not a problem with your deck, please run Tools > Check Database.
If that doesn’t fix the problem, please copy the following
into a bug report:

Traceback (most recent call last):
File “aqt/main.pyc”, line 165, in onOpenProfile
File “aqt/main.pyc”, line 234, in loadProfile
File “aqt/main.pyc”, line 598, in onSync
File “aqt/main.pyc”, line 269, in loadCollection
File “anki/storage.pyc”, line 40, in Collection
File “anki/collection.pyc”, line 67, in init
File “anki/collection.pyc”, line 100, in load
File “json/init.pyc”, line 338, in loads
File “json/decoder.pyc”, line 365, in decode
File “json/decoder.pyc”, line 383, in raw_decode
ValueError: No JSON object could be decoded
Traceback (most recent call last):
File “aqt/main.pyc”, line 165, in onOpenProfile
File “aqt/main.pyc”, line 234, in loadProfile
File “aqt/main.pyc”, line 598, in onSync
File “aqt/main.pyc”, line 269, in loadCollection
File “anki/storage.pyc”, line 40, in Collection
File “anki/collection.pyc”, line 67, in init
File “anki/collection.pyc”, line 100, in load
File “json/init.pyc”, line 338, in loads
File “json/decoder.pyc”, line 365, in decode
File “json/decoder.pyc”, line 383, in raw_decode
ValueError: No JSON object could be decoded

6

Update, My decks are now populating as expected, after downloading new Anki version. But, when I attempt to sync I get error message that my AnkiWeb ID and password are not correct? Please advise. Thank you.

7

The error above was probably caused by accidentally opening an older version of Anki.

If you’re not sure of your password, you can reset it from the login page of ankiweb.net