Add-on error when trying to sync or close Anki

Anki Help
1

Getting this error when trying to sync my anki on Mac Anki:

Anki 23.12.1 (1a1d4d54) (ao)
Python 3.9.15 Qt 6.5.3 PyQt 6.5.3
Platform: macOS-15.0.1-arm64-arm-64bit

Traceback (most recent call last):

File “aqt.taskman”, line 142, in _on_closures_pending

File “/Users/hopewaters/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py”, line 99, in sync_with_ankiweb
future.result()

File “concurrent.futures._base”, line 439, in result

File “concurrent.futures._base”, line 391, in __get_result

File “/Users/hopewaters/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py”, line 39, in wrapper
return func(*args, **kwargs)

File “/Users/hopewaters/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py”, line 75, in _sync_with_ankihub_inner
subscribed_decks = client.get_deck_subscriptions()

File “/Users/hopewaters/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 614, in get_deck_subscriptions
raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 502 Bad Gateway

2

The best place to start is the Troubleshooting checklist – especially since it involves an add-on, and you’re using a couple-releases-ago version of Anki.

3

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