Hello,
I need help recovering my Anki collection.
My AnkiWeb collection is no longer available, and unfortunately I no longer have a local copy of the collection on any of my devices.
The last date I remember having my collection available/synced was approximately October 20, 2025.
My AnkiWeb account email is:
ebtekarsolh@gmail.com
Could an administrator please check my AnkiWeb account and see whether there is any remaining server-side backup of my collection that could be restored?
I understand that server-side backups may not contain media files such as images or audio. At this point, recovering the collection/database itself would be extremely valuable to me.
If a backup is available, please let me know the date of the available backup before restoring it. I would be happy to confirm that I want it restored.
Thank you very much for your help.
The data was removed from your AnkiWeb account in November 2025, after your account had been inactive for at least 6 months.
Generally when data is removed from an account, that includes the server-side backups. However there is one that was retained in your account – from September 2024. [Just like a local automatic backup, that does not include any media attached to your collection.] I expect that version of your collection is older than whatever you have on your device(s), but if you want me to restore it to your AnkiWeb account, please confirm.
[Feel free to edit your email address out of your message if you don’t want it published forever on the internet. I can see the address because you used it to post here.]
Other things you can do right now –
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Make sure the email address you’re using for your AnkiWeb account is one that you have permanent access to. If you lose touch with that email, you won’t get important emails from us – like notification that your data is pending deletion. And if you can’t re-verify your email address annually, you might not be able to access AnkiWeb at all.
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If you know you’re going to take a long break from studying, you can create your own COLPKG backup of your collection and store that in a separate place (e.g., another device, a cloud storage account).
Yes, please restore the September 2024 version of my collection to my AnkiWeb account.
I understand that this backup does not include media and that it is an older version of my collection.
Please go ahead and restore it.
Thank you very much for checking and helping me recover my collection.
I’ve restored that to your account. On your next sync, be sure to choose download from AnkiWeb.