I downloaded Anki last week and whenever I try to press “Add” to add a new card the app randomly crashes. I deleted all Add-Ons and the bug still was present. I reinstalled Anki and it didn’t work as well. Then I went through all Troubleshooting steps, which also didn’t work. I also tried downloadin…

Does it showed a prompt about why it has crashed? a button called copy debug info will provide info that we can work with (paste here with preformatted text CRTL + E) Else Debugging Windows Linux: Start Anki in the terminal and reproduce the issue, then paste here Getting Help - Anki M…

Idk if this is it, but when I did the debugging steps I just got this and then it crashed the same way when I pressed “Add”. But this is what I got: conf key imgocc should be fetched with col.get_config(), and saved with col.set_config() conf key imgocc should be fetched with col.get_config(), and …

That might help someone work out why this is happening – but is it the entire output from the console? [image] kk1661: I downloaded Anki last week Was this a completely new install with an empty collection?

Yeah it was empty. No Add-Ons or decks and no profiles. I was not sure if that was everything, so I did it again in the Command Prompt and this time it completely worked somehow, but the problem remains if I do not use the Command Prompt to open Anki. But this is the result: conf key imgocc should …

I did it again with the command prompt and this time I got something different and the usual crash also happened again: conf key imgocc should be fetched with col.get_config(), and saved with col.set_config() conf key imgocc should be fetched with col.get_config(), and saved with col.set_config() c…

[image] kk1661: I did it again with the command prompt and this time I got something different and the usual crash also happened again: Did you try what the message says? try restarting with QTWEBENGINE_CHROMIUM_FLAGS=–disble-gpu Would be something along the lines of QTWEBENGINE_CHROMIUM…

[image] kk1661: conf key imgocc should be fetched with col.get_config(), and saved with col.set_config() I recognise this from the image occlusion enhanced addon. I’m pretty sure disabling it means this line won’t show up in the console. Are you sure you’re running on safemode with no addons? …

[image] kk1661: The command does not work Why not? What’s the output? You have to change the anki part with whatever is the right command for your OS, because the command above does work (tested on linux). Running that command I provided above will also make the line disappear that llama is …

[image] Anon_0000: QTWEBENGINE_CHROMIUM_FLAGS=--disble-gpu anki --safemode I don’t think that’ll work on windows, which he seems to be on given D3D11 and COM. Easiest way would be to hold down shift while opening anki

My Anki crashes

Anki Help

Danika_Dakika March 26, 2025, 4:20pm 15

I can’t comment on the rest of the command, but that is the old default location for the Anki directory. For the current default %LocalAppData%\Programs\Anki\anki.exe should work.

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My Anki crashes

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