Lost all 19,232 of my Media files

You don’t need to post your email address here publicly – you’re welcome to edit that out of your message. But you haven’t given me much more information about what happened.

I can see you also sync AnkiDroid to your account, so you should be able to use that to restore anything that is missing on your computer.

  1. Enable airplane mode on your Android device, so it’s not connected to the internet.
  2. Open AnkiDroid – which won’t be able to auto-sync.
  3. Settings > Sync > AnkiWeb account > Log Out.
  4. Connect your device to the internet again.
  5. Log In to your AnkiWeb account again, and Sync.

That will force a rescan of your media, and the files will be restored on AnkiWeb. 19K is a lot of files, so that will take some time, and maybe a few tries. Once that’s done, you’ll be able to sync your computer and the files will be restored there.

2 Likes