Error when starting

An error occurred. Please use Tools > Check Database to see if that fixes the problem.
If problems persist, please report the problem on our support site. Please copy and paste the information below into your report.
Anki 2.1.60 (76d88073) Python 3.9.15 Qt 6.4.2 PyQt 6.4.0
Platform: Windows-10-10.0.19044
Flags: frz=True ao=False sv=2
Add-ons, last update check: 1970-01-01 02:00:00

Caught exception:
Traceback (most recent call last):
File “aqt.progress”, line 118, in handler
File “aqt.main”, line 219, in on_window_init
File “aqt.main”, line 266, in setupProfileAfterWebviewsLoaded
File “aqt.main”, line 317, in setupProfile
File “aqt.main”, line 477, in loadProfile
File “aqt.main”, line 561, in setup_sound
File “aqt.sound”, line 845, in setup_audio
File “aqt.sound”, line 405, in init
File “aqt.mpv”, line 443, in init
File “aqt.mpv”, line 104, in init
File “aqt.mpv”, line 130, in _start_process
File “subprocess”, line 951, in init
File “subprocess”, line 1420, in _execute_child
OSError: [WinError 740] Pyydetty toiminto edellyttää korotusta

Tried uninstall/reinstall and also removing all the files manually and from the AppData folder. Also tried rebooting my PC. Pressing shift while starting may help, but usually comes with this error or freezes (not responding).

This error code has been reported for several Windows applications, when running then with administrator privileges, see e.g. KB Corel: Error 740: The requested operation requires elevation for possible solutions.

Anki is trying to run mpv.exe in the Anki program folder. Maybe check the compatibility/permissions set on that file, or see if you have another copy installed elsewhere on your machine.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.