Can someone help me with this debug?

Anki Help
1

I had this problem appear a few weeks ago, I have already tried the troubleshooting steps and it did not solve it, I checked the addons I use and none of them seem to have a problem, could someone help me?

The debug code is below:

Anki 25.02 (038d85b1) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.19041

Exception ignored in: <function _ProactorBasePipeTransport.del at 0x000001E712F64A60>
Traceback (most recent call last):
File “asyncio.proactor_events”, line 116, in del
File “asyncio.proactor_events”, line 108, in close
File “asyncio.base_events”, line 751, in call_soon
File “asyncio.base_events”, line 515, in _check_closed
RuntimeError: Event loop is closed
Exception ignored in sys.unraisablehook:
AttributeError: ‘ErrorHandler’ object has no attribute ‘flush’
===Add-ons (active)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
Add Table [‘1237621971’, 2023-06-18T08:37, ‘None’, ‘’]
Advanced Browser [‘874215009’, 2024-10-27T11:20, ‘None’, ‘’]
Anki Leaderboard - Compete with friends to boost motivation Fork by Shige [‘175794613’, 2025-03-03T11:47, ‘None’, mod]
AnkiCord - Discord Rich Presence Customized by Shige [‘933207442’, 2024-11-08T11:37, ‘None’, mod]
FSRS Helper Postpone Advance Load Balance Easy Days Disperse Siblings [‘759844606’, 2025-01-24T03:29, ‘None’, mod]
Highlight Search Results in the Browser [‘225180905’, 2023-10-21T16:17, ‘None’, ‘’]
Mini Format Pack [‘295889520’, 2023-11-02T15:00, ‘None’, ‘’]
More Overview Stats 21 [‘738807903’, 2025-02-17T18:14, ‘None’, mod]
ReColor [‘688199788’, 2025-01-28T08:23, ‘3.1’, mod]
Review Heatmap [‘1771074083’, 2022-06-29T22:43, ‘None’, ‘’]
Review Hotmouse [‘1928346827’, 2024-11-25T22:07, ‘2.12’, mod]
Scale Images [‘1312865748’, 2023-11-02T03:45, ‘None’, ‘’]
Symbols As You Type [‘2040501954’, 2025-01-05T16:55, ‘None’, ‘’]

===IDs of active AnkiWeb add-ons===
1237621971 1312865748 175794613 1771074083 1928346827 2040501954 225180905 295889520 688199788 738807903 759844606 874215009 933207442

===Add-ons (inactive)===
(add-on provided name [Add-on folder, installed at, version, is config changed])

1 Like
2

Is it still happening now? What are you doing when it happens?

Does that mean that it still happens when you restart in safe mode? Because you clearly have add-ons enabled here.

1 Like
3

Its still happening, sometimes occurs when im doing my daily reviews, sometimes occurs even in the home page when the window its just open and im not really using anki

When I start in safe mode it doesn’t happen, but all the addons I use on this computer I have downloaded on my notebook and this error doesn’t occur there, only here.

1 Like
4

Hi thanks for using my add-ons. My customized version of AnkiCord is suspect, this add-on is constantly communicating to connect to Discord and uses asyncio which is shown in the error report (but so far no report of the same problem has been received so I don’t know if this is the cause of the error or not). Please try to turn off the add-on and see if the error stop.

1 Like
5

Try Shigeyuki’s suggestion first.

If we need to look further –

It seems like it’s definitely an add-on then – so that was important information to leave out of your initial post.

If you have a different computer that it’s not happening on, using the same collection (as in, you sync both computers with the same AnkiWeb account) – please post the full version information from that computer so we can compare. Help > About > Copy Debug Info – paste that here when you respond.

1 Like
6

Hi! I love your addons!
But I don’t think AnkiCord is the problem because the debug has been appearing even before I installed this Addon :frowning:

1 Like
7

Oh im sorry that I didn’t mention earlier!

Here’s the debug on my other computer that the problem doesn’t occur

Anki 25.02 (038d85b1) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.26100

===Add-ons (active)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
Add Table [‘1237621971’, 2023-06-18T08:37, ‘None’, ‘’]
Advanced Browser [‘874215009’, 2024-10-27T11:20, ‘None’, ‘’]
Anki Leaderboard - Compete with friends to boost motivation Fork by Shige [‘175794613’, 2025-03-03T11:47, ‘None’, mod]
AnkiCord - Discord Rich Presence Customized by Shige [‘933207442’, 2024-11-08T11:37, ‘None’, mod]
Colorful Tags Hierarchical Tags [‘594329229’, 2022-09-15T12:06, ‘None’, ‘’]
FSRS Helper Postpone Advance Load Balance Easy Days Disperse Siblings [‘759844606’, 2025-01-24T03:29, ‘None’, mod]
Highlight Search Results in the Browser [‘225180905’, 2023-10-21T16:17, ‘None’, ‘’]
Mini Format Pack [‘295889520’, 2023-11-02T15:00, ‘None’, ‘’]
More Overview Stats 21 [‘738807903’, 2025-02-17T18:14, ‘None’, mod]
ReColor [‘688199788’, 2025-01-28T08:23, ‘3.1’, mod]
Review Heatmap [‘1771074083’, 2022-06-29T22:43, ‘None’, ‘’]
Symbols As You Type [‘2040501954’, 2025-01-05T16:55, ‘None’, ‘’]

===IDs of active AnkiWeb add-ons===
1237621971 175794613 1771074083 2040501954 225180905 295889520 594329229 688199788 738807903 759844606 874215009 933207442

===Add-ons (inactive)===
(add-on provided name [Add-on folder, installed at, version, is config changed])

1 Like
8

If you compare those, you’ll see that the computer it works on –

  • has an updated version of Windows
  • has the “Colorful Tags Hierarchical Tags” add-on
  • does not have the “Review Hotmouse” add-on
  • does not have the “Scale Images” add-on

So first, try disabling those last 2 add-ons.

1 Like
9

That’s strange :-/
Maybe asyncio is not used in native Anki for desktop, so the add-on seems to be interfering (but it seems to me that the other add-ons don’t use asyncio?). And ‘flush’ is often used in older add-ons and causes problems (it’s just speculation and I could be wrong).

To be sure I think you need to disable all add-ons and reproduce the problem (add-ons can work differently on each device). But as you say errors that occur only occasionally are difficult to identify (when the problem does not occur it’s difficult to know if it’s a coincidence or not).

This my add-on can save the currently enabled add-ons, so it may be easier to manage the enabled and disabled add-ons: :inbox_tray:Addon Bug Detector - Save and Load Enable Add-ons (Created by Shigeඞ)

1 Like
10

Hey! Just wanted you to know that for now I believe it is resolved. I updated Windows to version 11 and disabled AnkiCord, the problem no longer appeared. Anyway, thank you very much for all your help!

11

Hey! believe it is resolved. I updated Windows to version 11 and disabled AnkiCord and the oter 2 addons that you suggested, the problem no longer appeared. Anyway, thank you very much for all your help!

2 Likes
12

Thanks for the feedback!

13

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