Anki Preferences won't open

Error information below, already checked in " tools - check database " and the issue still remains

Error
An error occurred. Please use Tools > Check Database to see if that fixes the problem.
If problems persist, please report the problem on our support site. Please copy and paste the information below into your report.
Anki 2.1.15 (442df9d6) Python 3.10.6 Qt 5.15.3 PyQt 5.15.6
Platform: Linux
Flags: frz=False ao=False sv=1

Caught exception:
File “/usr/share/anki/aqt/main.py”, line 882, in onPrefs
aqt.dialogs.open(“Preferences”, self)
File “/usr/share/anki/aqt/init.py”, line 82, in open
instance = creator(*args)
File “/usr/share/anki/aqt/preferences.py”, line 25, in init
self.setupCollection()
File “/usr/share/anki/aqt/preferences.py”, line 80, in setupCollection
f.lrnCutoff.setValue(qc[‘collapseTime’]/60.0)
<class ‘TypeError’>: setValue(self, int): argument 1 has unexpected type ‘float’

It is a known issue that can be resolved by upgrading to a recent version from the website. Your Anki version is several years old.

3 Likes

Thank you!

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