Anki Not Working

Anki Desktop
1

Error
An error occurred. Please use Tools > Check Database to see if that fixes the problem.
If problems persist, please report the problem on our support site. Please copy and paste the information below into your report.
Anki 2.1.55 (01caec2a) Python 3.9.15 Qt 6.3.2 PyQt 6.3.1
Platform: macOS-12.5.1-x86_64-i386-64bit
Flags: frz=True ao=False sv=2
Add-ons, last update check: 2022-12-21 10:55:48

Caught exception:
Traceback (most recent call last):
File “aqt.progress”, line 118, in handler
File “aqt.main”, line 1413, in refresh_certs
FileNotFoundError: [Errno 2] No such file or directory: ‘/var/folders/qw/px280c053r9_bdw7t7sy4gq00000gn/T/tmphle4j9epcacert.pem’

2

Releases · ankitects/anki · GitHub

3

Sorry I don’t really understand. How do I fix the issue?

4

Update anki to 2.1.56 or 2.1.57

In case the problem persist then, we can see if there are others problems causing it

5

Hi, it’s still not working

6

And I can’t copy the error message to my clipboard

7

it is the same error log? Can you screenshot?

8

Error
An error occurred. Please use Tools > Check Database to see if that fixes the problem.
If problems persist, please report the problem on our support site. Please copy and paste the information below into your report.
Anki 2.1.55 (01caec2a) Python 3.9.15 Qt 6.3.2 PyQt 6.3.1
Platform: macOS-12.5.1-x86_64-i386-64bit
Flags: frz=True ao=False sv=2
Add-ons, last update check: 2022-12-21 10:55:48

Caught exception:
Traceback (most recent call last):
File “aqt.progress”, line 118, in handler
File “aqt.main”, line 1413, in refresh_certs
FileNotFoundError: [Errno 2] No such file or directory: ‘/var/folders/qw/px280c053r9_bdw7t7sy4gq00000gn/T/tmphle4j9epcacert.pem’

9

The error indicates you have not updated Anki to a newer version yet.

10

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