I have followed the troubleshooting checklist and this issue has not resolved. Any ideas?
Debug info? See the Help menu.
Please tell us exactly what steps you’re taking, and what error messages you’re seeing, if any.
Also, click on Help > About > Copy debug info – and paste the result of that in your response.
Anki 24.06.3 (d678e393) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-14.6.1-arm64-arm-64bit
===Add-ons (active)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
AMBOSS add-on [‘0amboss_addon’, 2024-08-05T09:24, ‘None’, mod]
Add Hyperlink [‘318752047’, 2023-06-18T06:39, ‘None’, ‘’]
Additional Card Fields Fork for 21 [‘744725736’, 2022-10-23T05:10, ‘None’, mod]
Advanced Browser [‘874215009’, 2023-10-21T09:34, ‘None’, mod]
Advanced Card Styles [‘1625103157’, 2021-12-28T11:49, ‘None’, ‘’]
AnKing Note Types Easy Customization [‘952691989’, 2024-08-19T03:41, ‘None’, mod]
Anki Simulator [‘817108664’, 2023-11-06T11:26, ‘None’, ‘’]
Batch Editing [‘291119185’, 2023-10-25T19:38, ‘None’, ‘’]
Browser Resizer [‘1435775540’, 2023-11-11T11:16, ‘None’, mod]
Browser TableEditor side-by-side horizontal split [‘831846358’, 2022-01-25T16:11, ‘None’, mod]
Clickable Tags v20 [‘1739176371’, 2022-01-30T16:58, ‘None’, ‘’]
Contanki - Controller Support for Anki beta [‘1898790263’, 2024-02-29T19:22, ‘v1.0.2’, ‘’]
Custom Background Image and Gear Icon [‘1210908941’, 2023-04-18T20:19, ‘None’, mod]
Customize Keyboard Shortcuts [‘24411424’, 2023-11-01T04:17, ‘None’, mod]
Edit Field During Review Cloze [‘385888438’, 2024-01-03T01:19, ‘6.18’, mod]
Export Single Tag For Sharing [‘960563361’, 2022-04-10T16:30, ‘None’, ‘’]
Extended Tag AddEdit Dialog [‘1135507717’, 2023-11-11T10:58, ‘None’, mod]
Fastbar- with nightmode support [‘46611790’, 2023-06-27T06:47, ‘None’, ‘’]
Google Translate [‘1536291224’, 2024-09-20T16:05, ‘None’, ‘’]
High Yield Tags [‘1918380616’, 2023-01-10T13:14, ‘None’, mod]
Hint Hotkeys [‘1844908621’, 2023-04-14T09:13, ‘None’, ‘’]
Image Editor [‘307397307’, 2022-09-07T23:09, ‘None’, mod]
Image Occlusion Enhanced [‘1374772155’, 2022-04-09T02:15, ‘None’, ‘’]
More Decks Stats and Time Left [‘1556734708’, 2024-08-19T17:49, ‘None’, mod]
More Overview Stats 21 [‘738807903’, 2024-08-22T04:14, ‘None’, mod]
Puppy Reinforcement [‘1722658993’, 2023-11-16T06:59, ‘None’, ‘’]
Quick Colour Changing [‘2491935955’, 2023-10-18T22:15, ‘None’, mod]
Reset Ease [‘947935257’, 2023-11-11T19:22, ‘None’, ‘’]
Review Heatmap [‘1771074083’, 2022-06-29T20:43, ‘None’, ‘’]
Special Fields [‘1102281552’, 2024-03-19T18:34, ‘None’, mod]
Speed Focus Mode auto-alert auto-reveal auto-answer [‘1046608507’, 2022-12-16T05:24, ‘None’, mod]
Straight Reward [‘957961234’, 2023-11-01T09:11, ‘None’, ‘’]
Symbols As You Type [‘2040501954’, 2024-01-19T23:42, ‘None’, ‘’]
Symbols [‘1461102936’, 2024-02-10T10:53, ‘None’, mod]
The KING of Button Add-ons [‘374005964’, 2024-09-23T07:14, ‘None’, ‘’]
Web Browser - Search terms Import texts and images automatically [‘864545277’, 2023-11-17T13:28, ‘None’, mod]
Wrapper meta-addon [‘396502676’, 2024-06-10T05:00, ‘None’, ‘’]
add-on dialog searchfilter bar [‘561945101’, 2023-10-18T11:22, ‘None’, ‘’]
rebuildempty some or all filtered decks [‘104518886’, 2023-05-16T17:33, ‘None’, ‘’]
===IDs of active AnkiWeb add-ons===
104518886 1046608507 1102281552 1135507717 1210908941 1374772155 1435775540 1461102936 1536291224 1556734708 1625103157 1722658993 1739176371 1771074083 1844908621 1898790263 1918380616 2040501954 24411424 2491935955 291119185 307397307 318752047 374005964 385888438 396502676 46611790 561945101 738807903 744725736 817108664 831846358 864545277 874215009 947935257 952691989 957961234 960563361
===Add-ons (inactive)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
BetterSearch [‘1052724801’, 2024-03-06T10:25, ‘None’, mod]
Closet For Anki [‘272311064’, 2022-08-12T03:27, ‘None’, ‘’]
Extended Card Stats During Review [‘1008566916’, 2024-02-26T13:07, ‘None’, ‘’]
Free Weekend - or Any Other Day [‘742185195’, 2020-04-10T06:57, ‘None’, mod]
Highlight Search Results in the Browser [‘225180905’, 2023-10-21T14:17, ‘None’, ‘’]
Load Balanced Scheduler [‘208879074’, 2019-07-23T21:37, ‘None’, ‘’]
Mini Format Pack [‘295889520’, 2023-11-02T13:00, ‘None’, ‘’]
Pop-up Dictionary beta [‘153625306’, 2019-03-23T12:32, ‘None’, ‘’]
Progress Bar [‘2091361802’, 2019-03-02T20:27, ‘None’, ‘’]
Searching PDF Reading Note-Taking in Add Dialog [‘1781298089’, 2022-08-15T02:22, ‘None’, ‘’]
Syllabus - Anki Statistics and Export by Tag and Deck [‘668156440’, 2020-01-19T13:52, ‘None’, mod]
debug info
I don’t see any error message just the rainbow circle on my mac.
That is a lot of add-ons. Is this still happening when you restart with all of your add-ons disabled? And –
Please tell us exactly what steps you’re taking …
Yes it is
I am clicking on the deck
then custom study
then study by card state or tag
then I have tried each of the options under this choice with 100 cards as the setting
then it just stops responding and bring up the rainbow circle
I have the ankimobile app and have not had the same issues there.
- Does this happen in all decks/note types, or just certain ones?
- Is it crashing when you click “Choose Tags” – or on the “Selective Study” window that comes after that?
- Have you run Check Database?
It happens once I click choose tags. Yes, I just ran check database and restarted anki and the issue still persists.
How many tags do you have?
I did not make the deck, it is a premade deck so I do not know the exact number but there are a lot of tags. I am using the Anking Step Deck.
I don’t think you answered this earlier –
Are your devices completely in sync now? You could also try running a Check Database on AnkiMobile, and then forcing a one-way sync from there.