Hi Anki Team! I keep receiving these two error messages. One I was able to copy and paste below, but the other I was not so I’ve attached a screenshot. I have tried deleting/reinstalling the app, restarting and upgrading my computer, and deleting all Anki add ons and various downloads that might be interfering with the app. I’m still unable to open it without these error messages. I’ve also tried the options in the Anki Help manual, such as trying to open up a backup, but it won’t let me do that either Thank you in advance for any help!
A fatal error occurred, and Anki must close. Please report this message on the forums.
Anki 2.1.66 (70506aeb) Python 3.9.15 Qt 6.5.0 PyQt 6.5.0
Platform: macOS-14.0-x86_64-i386-64bit
Flags: frz=True ao=False sv=?
Add-ons, last update check: 2023-10-04 16:15:54
Caught exception:
Traceback (most recent call last):
File “aqt.taskman”, line 122, in _on_closures_pending
File “aqt.taskman”, line 71, in
File “aqt.taskman”, line 90, in wrapped_done
File “aqt.sync”, line 100, in on_future_done
File “anki.dbproxy”, line 35, in begin
File “anki.dbproxy”, line 82, in scalar
File “anki.dbproxy”, line 61, in _query
File “anki._backend”, line 92, in db_query
File “anki._backend”, line 111, in _db_command
pyo3_runtime.PanicException: called Result::unwrap() on an Err value: PoisonError { … }
Please close Anki, then start it again while holding down the shift key, which will disable any add-ons you have installed.
If the problem goes away when add-ons are disabled, you can narrow down the culprit by disabling one or more add-ons, restarting Anki, and seeing if the problem goes away. If you have lots of them, you can select the top half of your add-ons in the Add-ons screen and disable them. If after restarting Anki, the problem is still there, try the other half instead. Once you’ve found the half that is causing the problem, divide that half into half again, and repeat. You should be able to narrow it down in around ~6 steps that way.
Alternatively, if you don’t need all the add-ons you have installed, you could start by disabling all the ones you don’t need, and seeing if that helps. Repeat the process trying different add-ons, until you discover which one is causing the problem.
I did try running the Qt5 version, but the same two errors occurred. I think the crashing was triggered somehow by me restarting my computer, because after I restarted it, I was unable to open it without the errors.
A fatal error occurred, and Anki must close. Please report this message on the forums.
Anki 2.1.66 (70506aeb) Python 3.9.15 Qt 6.5.0 PyQt 6.5.0
Platform: macOS-14.0-x86_64-i386-64bit
Flags: frz=True ao=False sv=?
Add-ons, last update check: 2023-10-04 16:15:54
Caught exception:
Traceback (most recent call last):
File “aqt.taskman”, line 122, in _on_closures_pending
File “aqt.taskman”, line 71, in
File “aqt.taskman”, line 90, in wrapped_done
File “aqt.sync”, line 100, in on_future_done
File “anki.dbproxy”, line 35, in begin
File “anki.dbproxy”, line 82, in scalar
File “anki.dbproxy”, line 61, in _query
File “anki._backend”, line 92, in db_query
File “anki._backend”, line 111, in _db_command
pyo3_runtime.PanicException: called Result::unwrap() on an Err value: PoisonError { … }
Notice how it mentions a PoisonError at the bottom? That indicates it’s not the first error that has occurred. If others pop up, please check them, and paste the one that doesn’t mention PoisonError.
If no others pop up, you should be able to locate the original error via the console:
Thank you in advance for any help!