# Zoom 2.1 error help

**URL:** <https://forums.ankiweb.net/t/zoom-2-1-error-help/36451>\
**Category:** Add-ons\
**Created:** [November 1, 2023, 11:12am UTC](https://forums.ankiweb.net/t/zoom-2-1-error-help/36451 "2023-11-01T11:12:09Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![novagergeous](https://avatars.discourse-cdn.com/v4/letter/n/ecb155/32.png) [@novagergeous](https://forums.ankiweb.net/u/novagergeous)\
**Post date:** [November 1, 2023, 11:12am UTC](https://forums.ankiweb.net/t/zoom-2-1-error-help/36451/1 "2023-11-01T11:12:09Z")

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Olá! Bem, acabei de instalar o anki e quando fui colocar uma extensão chamada “zoom 2.1” acabou aparecendo uma janela dizendo “Erro na Inicialização do Complemento Os seguintes complementos falharam ao carregar: ⁨Zoom 21⁩” o que eu devo fazer?

informações de depuração

Anki 23.10 (51a10f09) Python 3.9.15 Qt 6.5.3 PyQt 6.5.3  
Platform: Windows-10-10.0.19045  
Flags: frz=True ao=True sv=3  
Add-ons, last update check: 2023-11-01 06:58:17

When loading Zoom 21:  
Traceback (most recent call last):  
File “aqt.addons”, line 244, in loadAddons  
File “C:\Users\AppData\Roaming\Anki2\addons21\1846592880\__init_\_.py”, line 11, in   
from PyQt5.QtCore import Qt  
ModuleNotFoundError: No module named ‘PyQt5’

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<div class="post-metadata">

**Author:** ![suiyuan](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/suiyuan/32/20938_2.png) [@suiyuan](https://forums.ankiweb.net/u/suiyuan)\
**Post date:** [November 1, 2023, 12:03pm UTC](https://forums.ankiweb.net/t/zoom-2-1-error-help/36451/2 "2023-11-01T12:03:04Z")

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No estoy seguro, pero parece que este complemento precisa la versión Qt5, y tú tienes instalada la de Qt6. Puedes probar a instalar la otra y ver si funciona.

Si esto no funciona, es posible que el complemento no esté actualizado para funcionar con la última versión de Anki (que ha salido hoy mismo) y puedes probar a instalar una versión anterior.

En la web del addon ([https://ankiweb.net/shared/info/1846592880](https://ankiweb.net/shared/info/1846592880)) dicen que funcionaba con la 2.1.55, versión Qt6 en Mac.

Puedes encontrar las versiones anteriores de Anki aquí: [Releases · ankitects/anki · GitHub](https://github.com/ankitects/anki/releases)