# Wrong username or password **URL:** \ **Category:** Syncing & AnkiWeb\ **Created:** [July 28, 2020, 8:17pm UTC](https://forums.ankiweb.net/t/wrong-username-or-password/1520 "2020-07-28T20:17:31Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Sara](https://avatars.discourse-cdn.com/v4/letter/s/a5b964/32.png) [@Sara](https://forums.ankiweb.net/u/Sara)\ **Post date:** [July 28, 2020, 8:17pm UTC](https://forums.ankiweb.net/t/wrong-username-or-password/1520/1 "2020-07-28T20:17:31Z")
Hello, I have Anki desktop version 2.1.28 installed. My iOS is macOS Sierra Version 10.12.6 (no updates available). When using my desktop version it will not sync, saying I have “wrong username and password”, which I do not. See photo attached. I am (correctly) ![Screen Shot 2020-07-28 at 1.10.14 PM](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/a5eaf58cf405de375558e83120c50987e2ca0ea6.png) logged into AnkiWeb and all decks appear correct and current, but the desktop version will not sync. The photo shows my amino acid deck logged into AnkiWeb (correct) but note the different values in my Amino Acid deck on my desktop (not correct). Please help. Thank you. ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [July 29, 2020, 12:37am UTC](https://forums.ankiweb.net/t/wrong-username-or-password/1520/2 "2020-07-29T00:37:31Z")
Assuming you’ve tried a few times already, please try changing your password using the Account tab. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [May 1, 2023, 6:21am UTC](https://forums.ankiweb.net/t/wrong-username-or-password/1520/3 "2023-05-01T06:21:41Z")