# \[Windows\] Installing issue with Anki: connection timed out

**URL:** <https://forums.ankiweb.net/t/windows-installing-issue-with-anki-connection-timed-out/69067>\
**Category:** Help\
**Created:** [March 3, 2026, 3:13pm UTC](https://forums.ankiweb.net/t/windows-installing-issue-with-anki-connection-timed-out/69067 "2026-03-03T15:13:11Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Shubham298](https://avatars.discourse-cdn.com/v4/letter/s/278dde/32.png) [@Shubham298](https://forums.ankiweb.net/u/Shubham298)\
**Post date:** [March 3, 2026, 3:13pm UTC](https://forums.ankiweb.net/t/windows-installing-issue-with-anki-connection-timed-out/69067/1 "2026-03-03T15:13:11Z")

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Hello Team,

I downloaded mentioned anki-launcher-25.09-windows version on my laptop and Anki icon available now on my laptop screen. When I double click on it after that I’m getting an error.

←[2J←[H←[1mAnki Launcher←[0m

1. Latest Anki (press Enter)

2. Choose a version

3. Allow betas: off

4. Cache downloads: on

5. Download mirror: off

6. Uninstall

> And When I select 1 and pressed entered I got below error.

Checking for updates…  
Unable to check for Anki versions. Please check your internet connection.

Error: Failed to run (2): C:\Users\shubham-si\AppData\Local\Programs\Anki\uv.exe run --no-project --no-config --managed-python --with pip-system-certs,requests[socks] --python 3.13.5 C:\Users\shubham-si\AppData\Local\Programs\Anki\versions.py: error: Failed to fetch: `https://pypi.org/simple/requests/`  
Caused by: Request failed after 3 retries  
Caused by: error sending request for url  
Caused by: operation timed out

Press enter to close…

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<div class="post-metadata">

**Author:** ![ZornHadNoChoice](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/zornhadnochoice/32/28874_2.png) [@ZornHadNoChoice](https://forums.ankiweb.net/u/ZornHadNoChoice)\
**Post date:** [March 3, 2026, 3:55pm UTC](https://forums.ankiweb.net/t/windows-installing-issue-with-anki-connection-timed-out/69067/2 "2026-03-03T15:55:05Z")

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Look in the suggested related posts below and search for the error message. If you don’t get anything then:

> [@\[Windows\] Anki Download Issue – invalid peer certificate: UnknownIssuer](https://forums.ankiweb.net/t/windows-anki-download-issue-invalid-peer-certificate-unknownissuer/68977/2):
>
> There are other people experiencing issues with the new installer. Try this version for now: [Release 25.02.7 · ankitects/anki · GitHub](https://github.com/ankitects/anki/releases/tag/25.02.7).

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [April 2, 2026, 3:55pm UTC](https://forums.ankiweb.net/t/windows-installing-issue-with-anki-connection-timed-out/69067/3 "2026-04-02T15:55:30Z")

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Closed on April 2, 2026, 3:55pm UTC

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