# White screen when trying to reach options or statistics on MAC

**URL:** <https://forums.ankiweb.net/t/white-screen-when-trying-to-reach-options-or-statistics-on-mac/48113>\
**Category:** Help\
**Created:** [August 12, 2024, 3:24am UTC](https://forums.ankiweb.net/t/white-screen-when-trying-to-reach-options-or-statistics-on-mac/48113 "2024-08-12T03:24:13Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![nasyc](https://avatars.discourse-cdn.com/v4/letter/n/e68b1a/32.png) [@nasyc](https://forums.ankiweb.net/u/nasyc)\
**Post date:** [August 12, 2024, 3:24am UTC](https://forums.ankiweb.net/t/white-screen-when-trying-to-reach-options-or-statistics-on-mac/48113/1 "2024-08-12T03:24:13Z")

</div>

When i try to change the options or see the statistics the emergent windows remains white and doesn’t show anything…

The version i’m using is the 24.06.2 (33a92379)⁩ the mac is a macbook air 2012. Any idea or suggestion?

thanks

---

<div class="post-metadata">

**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\
**Post date:** [August 13, 2024, 1:40am UTC](https://forums.ankiweb.net/t/white-screen-when-trying-to-reach-options-or-statistics-on-mac/48113/2 "2024-08-13T01:40:46Z")

</div>

This sounds like an issue that was fixed in 24.06.3, so can you try upgrading to that?

> [@(mac-intel) Options-screen doesn't work on version 24.06.2 Qt5](https://forums.ankiweb.net/t/mac-intel-options-screen-doesnt-work-on-version-24-06-2-qt5/45819/9):
>
> Thanks for the report; a fix will be in the next update.

If that isn’t a solution, go through the rest of the Troubleshooting Checklist and let us know the results. [Troubleshooting - Anki Manual](https://docs.ankiweb.net/troubleshooting.html)

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [September 12, 2024, 1:41am UTC](https://forums.ankiweb.net/t/white-screen-when-trying-to-reach-options-or-statistics-on-mac/48113/3 "2024-09-12T01:41:30Z")

</div>

Closed on September 12, 2024, 1:41am UTC

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.