# Whenever I open Anki a box opens with an error **URL:** \ **Category:** Help\ **Created:** [July 22, 2021, 7:54am UTC](https://forums.ankiweb.net/t/whenever-i-open-anki-a-box-opens-with-an-error/11592 "2021-07-22T07:54:45Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Susho](https://avatars.discourse-cdn.com/v4/letter/s/aeb1de/32.png) [@Susho](https://forums.ankiweb.net/u/Susho)\ **Post date:** [July 22, 2021, 7:54am UTC](https://forums.ankiweb.net/t/whenever-i-open-anki-a-box-opens-with-an-error/11592/1 "2021-07-22T07:54:45Z")
![anki problem](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/0/08c41c4b9b95869c2fb2857141ef1596f364128b.jpeg) I have uninstalled and installed Anki multiple times. Although I restart my laptop and end task using task manager the problem arises every time. ---
**Author:** ![NameLessGO](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/namelessgo/32/34298_2.png) [@NameLessGO](https://forums.ankiweb.net/u/NameLessGO)\ **Post date:** [July 22, 2021, 3:48pm UTC](https://forums.ankiweb.net/t/whenever-i-open-anki-a-box-opens-with-an-error/11592/2 "2021-07-22T15:48:13Z")
might have to do with an add-on preventing anki to open (had this problem with pomo add-on) in this case follow the 2. Check Add-ons in [When problems occur - Frequently Asked Questions](https://faqs.ankiweb.net/when-problems-occur.html?highlight=add-ons#when-problems-occur) this problem happens to me when i open anki after starting windows (due to startup process from the system, anki and others apps are slow to open in the beginning ) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [May 1, 2023, 4:58am UTC](https://forums.ankiweb.net/t/whenever-i-open-anki-a-box-opens-with-an-error/11592/3 "2023-05-01T04:58:25Z")