# Version ⁨26.09.3 crashes **URL:** \ **Category:** Help\ **Created:** [September 24, 2026, 7:46pm UTC](https://forums.ankiweb.net/t/version-26-09-3-crashes/71209 "2026-09-24T19:46:57Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![netbod](https://avatars.discourse-cdn.com/v4/letter/n/f19dbf/32.png) [@netbod](https://forums.ankiweb.net/u/netbod)\ **Post date:** [September 24, 2026, 7:46pm UTC](https://forums.ankiweb.net/t/version-26-09-3-crashes/71209/1 "2026-09-24T19:46:57Z")
I’m posting here (not in the add-ons sub-forum) as I am not completely confident my issue is add-on related. I have upgraded my anki desktop to: **Version ⁨26.09.3** **(29bb700b)⁩ Python 3.13.15 Qt 6.11.2 Chromium 140**. My system spec is **Windows x64 PC: Edition Windows 10 Home, Version 22H2, OS Build 19045.7725.** Issue: When I open the anki executable, I see the usual elements at the top of the window: 1. First line = _"my-profile-name Anki_" 2. Line below = “_File Edit Views Tools Help_” but nothing appears below that, although I have a great many sets of cards (as confirmed on ankiweb). Sometimes I get a complete crash. I have tried uninstalling and installing slightly older versions, but with similar results. In safe mode, as suggested by the trouble-shooting steps, I can see my card sets as usual. So I think this means there may be a sync-ing or add-on problem. Sync-ing seems ok in that it completes without errors, though I haven’t tested it specifically. So, perhaps it’s an add-on issue? But, when I look at ‘_Tools/Add-ons_’, I only see ‘_anki-launcher_’, which sounds fundamental and not like something I should delete as part of debugging. I don’t think I have installed anything like an add-on myself, but I have imported other people’s shared decks in the past. Is it possible one of these is using a buggy add-on somehow, in a way I can’t immediately see? If so, how do I go about figuring out which is the problem deck, please? **Debug info below, from when I open in safe mode:** Anki 26.09.3 (29bb700b) Python 3.13.15 Qt 6.11.2 PyQt 6.11.0 Platform: Windows-10-10.0.19045-SP0 _Tools-Check database_ corrected a few issues. I sync-ed with the web. This did not resolve the local crashing issue. Thank you in advance for any help you can offer. ---
**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdo/32/654_2.png) [@abdo](https://forums.ankiweb.net/u/abdo)\ **Post date:** [September 24, 2026, 8:18pm UTC](https://forums.ankiweb.net/t/version-26-09-3-crashes/71209/2 "2026-09-24T20:18:04Z")
We got a few reports of this. Switching the video driver should fix this: [Troubleshooting - Anki Manual](https://docs.ankiweb.net/troubleshooting.html#6-change-the-video-driver) **But before doing that** , can you run Anki from the console (See [Startup Issues - Anki Manual](https://docs.ankiweb.net/platform/windows/startup-issues.html#debugging)) and post any text you get? This will hopefully reveal something. ---
**Author:** ![netbod](https://avatars.discourse-cdn.com/v4/letter/n/f19dbf/32.png) [@netbod](https://forums.ankiweb.net/u/netbod)\ **Post date:** [September 24, 2026, 8:37pm UTC](https://forums.ankiweb.net/t/version-26-09-3-crashes/71209/3 "2026-09-24T20:37:40Z")
Thank you. Here is the console output with the default **Direct3D** as in the original install: ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/c/d/cd6a5c59b11e3fed0c28bcc0af5d6d5a8249a71a.png) You are correct, a switch to **Software** driver does solve the issue. (That’s my bad for not following the trouble-shooting instructions to the letter, sorry; I tried one change of driver without it solving the problem and concluded - incorrectly - that it was more likely to be linked to add-ons.) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [October 24, 2026, 8:38pm UTC](https://forums.ankiweb.net/t/version-26-09-3-crashes/71209/4 "2026-10-24T20:38:13Z")
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