# Updated to a new version of Anki and my media files are missing?

**URL:** https://forums.ankiweb.net/t/updated-to-a-new-version-of-anki-and-my-media-files-are-missing/69282
**Category:** Help
**Created:** [March 29, 2026, 3:37pm UTC](https://forums.ankiweb.net/t/updated-to-a-new-version-of-anki-and-my-media-files-are-missing/69282 "2026-03-29T15:37:01Z")
**Posts on this page:** 1
**Showing post:** 2

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### Author: ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)
#### Post date: [March 29, 2026, 4:25pm UTC](https://forums.ankiweb.net/t/updated-to-a-new-version-of-anki-and-my-media-files-are-missing/69282/2 "2026-03-29T16:25:44Z")

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> [@yo1o](#):
>
> I have read previous threads describing a similar issue from Kazue and mf5758.

Those users \[1\] manually deleted their own media files. Did you do that?

If all you did was update Anki versions, that happens in a different folder than [where your collection is stored](https://docs.ankiweb.net/files.html#user-data), so that can’t be the reason you’re missing media files.

> [@yo1o](#):
>
> From the drop-down of “Tools → Check Media” I can see the following: Missing files: ⁨2008⁩, Unused files: ⁨72⁩.

If these files recently went missing, have you already synced to AnkiWeb? If not, you should go to `Preferences > Syncing > Log Out`, then when you click Sync, you’ll log in again. That will trigger a rescan of media, and download any files that AnkiWeb has and you don’t.

I looked at the AnkiWeb account linked to the email address you used to post here. It doesn’t show any recently deleted media, so there’s nothing to restore.

* * *

1. Ref: [Did some wrong syncing, now 2175 files missing](https://forums.ankiweb.net/t/did-some-wrong-syncing-now-2175-files-missing/54849) and [Accidently lost many media files from my cards](https://forums.ankiweb.net/t/accidently-lost-many-media-files-from-my-cards/67434)

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