# Update interfering with sync, App wont open **URL:** \ **Category:** Help\ **Created:** [September 1, 2020, 12:34am UTC](https://forums.ankiweb.net/t/update-interfering-with-sync-app-wont-open/2890 "2020-09-01T00:34:47Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![agoldstein135](https://avatars.discourse-cdn.com/v4/letter/a/5f8ce5/32.png) [@agoldstein135](https://forums.ankiweb.net/u/agoldstein135)\ **Post date:** [September 1, 2020, 12:34am UTC](https://forums.ankiweb.net/t/update-interfering-with-sync-app-wont-open/2890/1 "2020-09-01T00:34:47Z")
![Screen Shot 2020-08-31 at 8.27.33 PM](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/f/f48a93394d347db8485fc55957b27e5d87941893.jpeg) Hello! I’m trying to open my anki app on my desktop and it starts to open and sync, but the update message is preventing the sync from finishing and I can’t click on anything, including the option to update the app now. I have to force quit the app and have restarted my computer to no avail. Thanks for any help! ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [September 1, 2020, 1:46am UTC](https://forums.ankiweb.net/t/update-interfering-with-sync-app-wont-open/2890/2 "2020-09-01T01:46:06Z")
You can fix the problem either by installing the latest version, or by starting Anki while holding down the shift key, and then clicking on ignore. ---
**Author:** ![agoldstein135](https://avatars.discourse-cdn.com/v4/letter/a/5f8ce5/32.png) [@agoldstein135](https://forums.ankiweb.net/u/agoldstein135)\ **Post date:** [September 1, 2020, 11:35am UTC](https://forums.ankiweb.net/t/update-interfering-with-sync-app-wont-open/2890/3 "2020-09-01T11:35:06Z")
Thank you! ---
**Author:** ![jose333](https://avatars.discourse-cdn.com/v4/letter/j/a3d4f5/32.png) [@jose333](https://forums.ankiweb.net/u/jose333)\ **Post date:** [September 2, 2020, 6:19pm UTC](https://forums.ankiweb.net/t/update-interfering-with-sync-app-wont-open/2890/4 "2020-09-02T18:19:32Z")
+1 TY Had same issue here. Shift key is the solve. Thanks! ---
**Author:** ![eabrisha](https://avatars.discourse-cdn.com/v4/letter/e/df705f/32.png) [@eabrisha](https://forums.ankiweb.net/u/eabrisha)\ **Post date:** [September 6, 2020, 6:40am UTC](https://forums.ankiweb.net/t/update-interfering-with-sync-app-wont-open/2890/5 "2020-09-06T06:40:36Z")
![Screen Shot 2020-09-06 at 2.39.11 AM](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/d/d1018ee5944f7e66ea79ce77e8638ed6eb5d2e62.jpeg) I’m having the same issue but I am not able to click ignore The buttons to either ignore, No or Yes are not Click-able And i have just updated to the 2.1.33 version - something is wrong - I think all my cards were deleted Please help!! ---
**Author:** ![eabrisha](https://avatars.discourse-cdn.com/v4/letter/e/df705f/32.png) [@eabrisha](https://forums.ankiweb.net/u/eabrisha)\ **Post date:** [September 6, 2020, 6:45am UTC](https://forums.ankiweb.net/t/update-interfering-with-sync-app-wont-open/2890/6 "2020-09-06T06:45:02Z")
![Screen Shot 2020-09-06 at 2.44.38 AM](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/7/7f9b22cd3110f21b313853f14673ec8c3f6f413e.png) And i am also getting the error of the app being unable to quit ---
**Author:** ![agoldstein135](https://avatars.discourse-cdn.com/v4/letter/a/5f8ce5/32.png) [@agoldstein135](https://forums.ankiweb.net/u/agoldstein135)\ **Post date:** [September 6, 2020, 5:36pm UTC](https://forums.ankiweb.net/t/update-interfering-with-sync-app-wont-open/2890/7 "2020-09-06T17:36:27Z")
To quit, I had to click on the apple in the left corner and then click force quit. Starting it again by holding down the shift button worked. ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [September 9, 2020, 1:38am UTC](https://forums.ankiweb.net/t/update-interfering-with-sync-app-wont-open/2890/8 "2020-09-09T01:38:50Z")
A post was split to a new topic: [Congratulations screen shown](https://forums.ankiweb.net/t/congratulations-screen-shown/3186) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [May 1, 2023, 5:32am UTC](https://forums.ankiweb.net/t/update-interfering-with-sync-app-wont-open/2890/9 "2023-05-01T05:32:17Z")