# Unauthorized Charge **URL:** \ **Category:** Help\ **Created:** [November 4, 2024, 1:06pm UTC](https://forums.ankiweb.net/t/unauthorized-charge/51541 "2024-11-04T13:06:06Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Aoi](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@Aoi](https://forums.ankiweb.net/u/Aoi)\ **Post date:** [November 4, 2024, 1:06pm UTC](https://forums.ankiweb.net/t/unauthorized-charge/51541/1 "2024-11-04T13:06:06Z")
I am japanese In September, when I downloaded this app, I paid 3,500 yen. However, in October, I was charged an additional 1,680 yen. What is this charge for? This is not a monthly subscription, so it must be illegal, right? ---
**Author:** ![LPDJ](https://avatars.discourse-cdn.com/v4/letter/l/ecccb3/32.png) [@LPDJ](https://forums.ankiweb.net/u/LPDJ)\ **Post date:** [November 4, 2024, 1:35pm UTC](https://forums.ankiweb.net/t/unauthorized-charge/51541/2 "2024-11-04T13:35:20Z")
Hello, In which app were you charged? If you paid in AnkiApp or Anki Pro, these are Anki knockoffs. AnkiMobile is the only paid software by Anki and there isn’t subscription (it is needed to pay to download the app and after this is free). So, I think that you should contact AnkiApp / Anki Pro. ---
**Author:** ![Aoi](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@Aoi](https://forums.ankiweb.net/u/Aoi)\ **Post date:** [November 4, 2024, 2:11pm UTC](https://forums.ankiweb.net/t/unauthorized-charge/51541/3 "2024-11-04T14:11:33Z")
It’s a memorization application. Where should I contact? ---
**Author:** ![Aoi](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@Aoi](https://forums.ankiweb.net/u/Aoi)\ **Post date:** [November 4, 2024, 2:15pm UTC](https://forums.ankiweb.net/t/unauthorized-charge/51541/4 "2024-11-04T14:15:15Z")
![IMG_3169](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/8/7/8704bafcfeb991f9e4c4cd0bac8aeb97b85152e9.jpeg) ---
**Author:** ![Aoi](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@Aoi](https://forums.ankiweb.net/u/Aoi)\ **Post date:** [November 4, 2024, 2:17pm UTC](https://forums.ankiweb.net/t/unauthorized-charge/51541/5 "2024-11-04T14:17:12Z")
When I contacted Apple, they told me that it was charged from this app ![IMG_3167](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/e/7/e7b9f6357cb4d07436e2e511b66afaa7da0a4dcc.jpeg) ![IMG_3166](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/2/a/2af93a7f3cdda82e6610c9772d9d493971ec94f0.jpeg) ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [November 4, 2024, 3:19pm UTC](https://forums.ankiweb.net/t/unauthorized-charge/51541/6 "2024-11-04T15:19:21Z")
AnkiMobile Flashcards – the 1st charge – is the correct app, and 3500 yen is the correct amount. But purchasing this app (thank you, by the way!) is a one-time charge, and the 2nd charge has nothing to do with AnkiMobile. You’ll have [to contact Apple](https://faqs.ankiweb.net/requesting-a-refund-for-ankimobile.html) to find out what that 2nd charge is about. AnkiMobile has no power over Apple purchases. ---
**Author:** ![Aoi](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@Aoi](https://forums.ankiweb.net/u/Aoi)\ **Post date:** [November 4, 2024, 4:12pm UTC](https://forums.ankiweb.net/t/unauthorized-charge/51541/7 "2024-11-04T16:12:08Z")
However, Apple said it was a charge from Anki. Just in case, I will call Apple again tomorrow ---
**Author:** ![NameLessGO](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/namelessgo/32/34298_2.png) [@NameLessGO](https://forums.ankiweb.net/u/NameLessGO)\ **Post date:** [November 4, 2024, 4:40pm UTC](https://forums.ankiweb.net/t/unauthorized-charge/51541/8 "2024-11-04T16:40:18Z")
Do you have this screen for October containing the app responsible for the 1,680 yen transaction? ---
**Author:** ![Shigeyuki](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/shigeyuki/32/23878_2.png) [@Shigeyuki](https://forums.ankiweb.net/u/Shigeyuki)\ **Post date:** [November 4, 2024, 5:46pm UTC](https://forums.ankiweb.net/t/unauthorized-charge/51541/9 "2024-11-04T17:46:18Z")
Youtube Premium or Apple Music not related? They are ¥1,680 and Youtube Premium is free for the first month and will be charged after one month. ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [November 4, 2024, 8:50pm UTC](https://forums.ankiweb.net/t/unauthorized-charge/51541/10 "2024-11-04T20:50:21Z")
> [@Aoi](#): > > However, Apple said it was a charge from Anki. Whomever said that was wrong. Apple are the only one with access to your payment details, and they run the app store. As is shown on AnkiMobile’s app store page, there are no in-app purchases. I’m afraid you’ll need to contact Apple support again, and insist they give you a proper answer as to why they tried to charge you that fee. ---
**Author:** ![Aoi](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@Aoi](https://forums.ankiweb.net/u/Aoi)\ **Post date:** [November 5, 2024, 3:52am UTC](https://forums.ankiweb.net/t/unauthorized-charge/51541/11 "2024-11-05T03:52:57Z")
I contacted Apple. I was informed that the Apple operator was wrong. When I first contacted them, they said that Apple’s support is Anki’s billing, I was told that it was a mistake. I’m sorry for the inconvenience. Thank you very much. ![IMG_3175](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/e/9/e91aa721a5ae41b5f92b2fc73caf67ddc664d234.jpeg) ---
**Author:** ![Deranged6605](https://avatars.discourse-cdn.com/v4/letter/d/e9a140/32.png) [@Deranged6605](https://forums.ankiweb.net/u/Deranged6605)\ **Post date:** [November 5, 2024, 3:58am UTC](https://forums.ankiweb.net/t/unauthorized-charge/51541/12 "2024-11-05T03:58:42Z")
No need to apologize Better to ask questions than doing nothing at all. Hope all things are resolved in your side😀 ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [December 5, 2024, 3:59am UTC](https://forums.ankiweb.net/t/unauthorized-charge/51541/13 "2024-12-05T03:59:06Z")
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