# Unable to sync desktop to Ankiwebb **URL:** \ **Category:** Syncing & AnkiWeb\ **Created:** [October 24, 2020, 8:22pm UTC](https://forums.ankiweb.net/t/unable-to-sync-desktop-to-ankiwebb/4559 "2020-10-24T20:22:15Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![wrijud](https://avatars.discourse-cdn.com/v4/letter/w/c68b51/32.png) [@wrijud](https://forums.ankiweb.net/u/wrijud)\ **Post date:** [October 24, 2020, 8:22pm UTC](https://forums.ankiweb.net/t/unable-to-sync-desktop-to-ankiwebb/4559/1 "2020-10-24T20:22:15Z")
I’m a new user of Anki. I have created an account on Ankiweb. I’ve created a deck of about 84 flashcards on my desktop. When I click Sync on the desktop nothing happens. I do not get the option to upload or download and no flashcards are uploaded to Ankiweb. There is no error message. How do I get the two to talk to each other? ---
**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdo/32/654_2.png) [@abdo](https://forums.ankiweb.net/u/abdo)\ **Post date:** [October 24, 2020, 9:12pm UTC](https://forums.ankiweb.net/t/unable-to-sync-desktop-to-ankiwebb/4559/2 "2020-10-24T21:12:04Z")
You should be prompted to provide your account details on the first time you click Sync: ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/5/5784e6fc8847c2afba02560c751596ec1cb25782.png) Did you get this screen? After that, clicking Sync should sync your changes to AnkiWeb without further actions on your part, unless when a **full sync** is required (this happens when making certain changes, but making decks and cards is not one of them), then you will be asked to choose between uploading to AnkiWeb or downloading from it. See [https://docs.ankiweb.net/#/syncing](https://docs.ankiweb.net/#/syncing) ---
**Author:** ![wrijud](https://avatars.discourse-cdn.com/v4/letter/w/c68b51/32.png) [@wrijud](https://forums.ankiweb.net/u/wrijud)\ **Post date:** [October 24, 2020, 9:27pm UTC](https://forums.ankiweb.net/t/unable-to-sync-desktop-to-ankiwebb/4559/3 "2020-10-24T21:27:16Z")
No, I don’t get that screen or anything else. I don’t remember if I got it before. But there must have been some linkup in the past because Ankiweb lists the name of my deck, but it’s empty. It has no cards. Thanks for your reply. ---
**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdo/32/654_2.png) [@abdo](https://forums.ankiweb.net/u/abdo)\ **Post date:** [October 24, 2020, 9:40pm UTC](https://forums.ankiweb.net/t/unable-to-sync-desktop-to-ankiwebb/4559/4 "2020-10-24T21:40:19Z")
Go to Tools \> Preferences \> Network and click Log out, then click Sync again and enter your account info and try syncing. ![Untitled](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/3/3930e4b3cda3458c468cd5a3b6f6c9e98ff6a1d9.png) ---
**Author:** ![wrijud](https://avatars.discourse-cdn.com/v4/letter/w/c68b51/32.png) [@wrijud](https://forums.ankiweb.net/u/wrijud)\ **Post date:** [November 1, 2020, 2:15am UTC](https://forums.ankiweb.net/t/unable-to-sync-desktop-to-ankiwebb/4559/5 "2020-11-01T02:15:41Z")
Thank you. That worked. Now to see if I can sync to my phone. > ![](https://sea2.discourse-cdn.com/flex020/user_avatar/forums.ankiweb.net/abdo/45/654_2.png "abdo") | [abdo](https://forums.ankiweb.net/u/abdo) > October 24 | > > - | - | Go to Tools \> Preferences \> Network and click Log out, then click Sync again and enter your account info and try syncing. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [May 1, 2023, 6:19am UTC](https://forums.ankiweb.net/t/unable-to-sync-desktop-to-ankiwebb/4559/6 "2023-05-01T06:19:42Z")