# Unable to add cards

**URL:** <https://forums.ankiweb.net/t/unable-to-add-cards/2214>\
**Category:** Help\
**Created:** [August 12, 2020, 5:25pm UTC](https://forums.ankiweb.net/t/unable-to-add-cards/2214 "2020-08-12T17:25:32Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![cl0udx1](https://avatars.discourse-cdn.com/v4/letter/c/a183cd/32.png) [@cl0udx1](https://forums.ankiweb.net/u/cl0udx1)\
**Post date:** [August 12, 2020, 5:25pm UTC](https://forums.ankiweb.net/t/unable-to-add-cards/2214/1 "2020-08-12T17:25:32Z")

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Hello, I just started using Anki again. Made some cards recently and managed to use it without issues. Today, I tried to add new cards but now it keeps crashing (Not responding). I went to look for an update and did the update. I am now using Version 2.1.30 and the issue persists. Please let me know how I can provide more information.

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**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdo/32/654_2.png) [@abdo](https://forums.ankiweb.net/u/abdo)\
**Post date:** [August 12, 2020, 6:17pm UTC](https://forums.ankiweb.net/t/unable-to-add-cards/2214/2 "2020-08-12T18:17:20Z")

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Doesn’t Anki or your system show any kind of error messages you can provide?

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**Author:** ![cl0udx1](https://avatars.discourse-cdn.com/v4/letter/c/a183cd/32.png) [@cl0udx1](https://forums.ankiweb.net/u/cl0udx1)\
**Post date:** [August 12, 2020, 7:37pm UTC](https://forums.ankiweb.net/t/unable-to-add-cards/2214/4 "2020-08-12T19:37:00Z")

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it really just stops working…

 ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/b/b27c68da4b1b7ae825a1b118fb32521a2bff4a98.png)  
i found that it only has this error on this one account/user.  
i used a different user with that anki deck and it seems the add card feature works and has no problem. any ideas what could cause this?

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**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdo/32/654_2.png) [@abdo](https://forums.ankiweb.net/u/abdo)\
**Post date:** [August 12, 2020, 7:50pm UTC](https://forums.ankiweb.net/t/unable-to-add-cards/2214/5 "2020-08-12T19:50:07Z")

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Did you try running the `Check Database` function found on the Tools menu? Maybe this particular collection has a problem.

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**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [August 13, 2020, 8:43am UTC](https://forums.ankiweb.net/t/unable-to-add-cards/2214/6 "2020-08-13T08:43:04Z")

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Do you mean a different Windows login? If so, perhaps you have some software running on the other user that is causing the problem, like some utility in the task bar?

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 5:36am UTC](https://forums.ankiweb.net/t/unable-to-add-cards/2214/7 "2023-05-01T05:36:08Z")

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