# 에러가 발생하여 도움이 필요합니다

**URL:** <https://forums.ankiweb.net/t/topic/4991>\
**Category:** Help\
**Created:** [November 10, 2020, 11:27pm UTC](https://forums.ankiweb.net/t/topic/4991 "2020-11-10T23:27:17Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jhw040623](https://avatars.discourse-cdn.com/v4/letter/j/ecd19e/32.png) [@jhw040623](https://forums.ankiweb.net/u/jhw040623)\
**Post date:** [November 10, 2020, 11:27pm UTC](https://forums.ankiweb.net/t/topic/4991/1 "2020-11-10T23:27:17Z")

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1.더블클릭하면 에러가 나오면서 anki가 실행되지 않습니다. 작업관리자에서 anki를 지우고 실행하면 되긴하지만 불편합니다. 이를 근본적으로 해결할 방법이 필요합니다.

2.anki 소리를 0으로 바꾼 뒤 anki에 소리파일이 없어진 것 같습니다. 재생버튼이 보이지 않는데, anki를 다시 설치해도 다시 생기지 않으며, 볼륨을 조절하려했는데 소리가 0이 아닙니다.

오류  
오류가 발생하였습니다. 도구 \> DB검사을 사용해 문제가 해결되는지 확인해 주십시오.  
문제가 지속되면 지원 사이트 (지원 사이트)에 보고해 주십시오. 보고할 때 아래 정보를 복사해 함께 보내주십시오.  
Anki 2.1.35 (84dcaa86) Python 3.8.0 Qt 5.14.2 PyQt 5.14.2  
Platform: Windows 10  
Flags: frz=True ao=False sv=1  
Add-ons, last update check: 2020-11-10 17:25:36

알 수 없는 오류

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**Author:** ![kelciour](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/kelciour/32/14770_2.png) [@kelciour](https://forums.ankiweb.net/u/kelciour)\
**Post date:** [November 11, 2020, 4:23pm UTC](https://forums.ankiweb.net/t/topic/4991/2 "2020-11-11T16:23:07Z")

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With a bit of help from Google Translate,

> 1. If you double-click, an error appears and anki does not run. You can delete anki from the task manager and run it, but it is inconvenient.

Could you copy or take a screenshot of the error message?

> 1. After changing the anki sound to 0, the sound file in anki seems to be missing. I don’t see the play button, it doesn’t come back when I reinstall anki, and I tried to adjust the volume, but the sound is not zero.

I’m sorry, I don’t understand what do you mean by “changing the anki sound to 0” (anki 소리를 0으로 바꾼 뒤).

Maybe try to run Tools \> Check Media.

If you don’t see the play button, usually it means either that the field doesn’t contain any [sound:123.mp3] tags or the field can not be found in the card template.

 ![3IBqOin](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/3/34feb330894c6226e2523ddb9a1b9ce29aae39a1.png)

If there’s still no sound, find the same audio file in the collection.media folder and try to play it using your default audio player.

[https://docs.ankiweb.net/#/files?id=file-locations](https://docs.ankiweb.net/#/files?id=file-locations)

> 알 수 없는 오류  
> Unknown error

Is it the full error message? If there’s something else, please use Copy to Clipboard to copy the full error message.

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 5:23am UTC](https://forums.ankiweb.net/t/topic/4991/3 "2023-05-01T05:23:39Z")

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Closed on May 1, 2023, 5:23am UTC