# This error message keeps appearing for me **URL:** \ **Category:** Help\ **Created:** [January 9, 2023, 10:17am UTC](https://forums.ankiweb.net/t/this-error-message-keeps-appearing-for-me/26139 "2023-01-09T10:17:05Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![rebekahm21](https://avatars.discourse-cdn.com/v4/letter/r/a8b319/32.png) [@rebekahm21](https://forums.ankiweb.net/u/rebekahm21)\ **Post date:** [January 9, 2023, 10:17am UTC](https://forums.ankiweb.net/t/this-error-message-keeps-appearing-for-me/26139/1 "2023-01-09T10:17:05Z")
I keep on getting this error message, how do I fix this? Error An error occurred. Please use Tools \> Check Database to see if that fixes the problem. If problems persist, please report the problem on our support site. Please copy and paste the information below into your report. Anki 2.1.55 (01caec2a) Python 3.9.15 Qt 6.4.0 PyQt 6.4.0 Platform: Windows-10-10.0.22000 Flags: frz=True ao=False sv=2 Add-ons, last update check: 2023-01-07 16:35:10 Caught exception: Traceback (most recent call last): File “aqt.progress”, line 118, in handler File “aqt.main”, line 1413, in refresh\_certs FileNotFoundError: [Errno 2] No such file or directory: ‘C:\Users\remar\AppData\Local\Temp\tmp8qt8wok4cacert.pem’ ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [January 9, 2023, 11:13pm UTC](https://forums.ankiweb.net/t/this-error-message-keeps-appearing-for-me/26139/2 "2023-01-09T23:13:15Z")
This has been fixed in the latest update. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [February 8, 2023, 11:13pm UTC](https://forums.ankiweb.net/t/this-error-message-keeps-appearing-for-me/26139/3 "2023-02-08T23:13:34Z")
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