# Syncing succeeded but... email confirmation? **URL:** \ **Category:** Help\ **Created:** [September 25, 2021, 9:52pm UTC](https://forums.ankiweb.net/t/syncing-succeeded-but-email-confirmation/13662 "2021-09-25T21:52:48Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Nameprof](https://avatars.discourse-cdn.com/v4/letter/n/f475e1/32.png) [@Nameprof](https://forums.ankiweb.net/u/Nameprof)\ **Post date:** [September 25, 2021, 9:52pm UTC](https://forums.ankiweb.net/t/syncing-succeeded-but-email-confirmation/13662/1 "2021-09-25T21:52:48Z")
Hello–I have been using Anki for a while [current version: ⁨2.1.47 (dc156f34)⁩]. I have recently started to receive this message after syncing on my laptop: “Syncing succeeded. We have sent you an email to confirm your email address - please check your email in a couple of minutes.” However, I do not ever get the email. I think Anki should have the correct email address for me, but how can I check to be sure? ---
**Author:** ![01101](https://avatars.discourse-cdn.com/v4/letter/0/f9ae1b/32.png) [@01101](https://forums.ankiweb.net/u/01101)\ **Post date:** [September 25, 2021, 11:02pm UTC](https://forums.ankiweb.net/t/syncing-succeeded-but-email-confirmation/13662/2 "2021-09-25T23:02:18Z")
I think you can check your email address in the account settings on AnkiWeb. ![firefox_3XPFe2tEQz](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/d/d7120e59bee071fb1efd0e144badde76215b568b.png) ---
**Author:** ![Chartokai](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/chartokai/32/3706_2.png) [@Chartokai](https://forums.ankiweb.net/u/Chartokai)\ **Post date:** [September 26, 2021, 10:42am UTC](https://forums.ankiweb.net/t/syncing-succeeded-but-email-confirmation/13662/3 "2021-09-26T10:42:08Z")
It’s probably obvious but check your spam folder as well. Anki checks your email occasionally (I think once a year) partly to make sure it is still active. When you send a lot of emails to non-active email accounts, that’s a good sign for email providers like Gmail that it’s spam. ---
**Author:** ![Nameprof](https://avatars.discourse-cdn.com/v4/letter/n/f475e1/32.png) [@Nameprof](https://forums.ankiweb.net/u/Nameprof)\ **Post date:** [September 26, 2021, 6:25pm UTC](https://forums.ankiweb.net/t/syncing-succeeded-but-email-confirmation/13662/4 "2021-09-26T18:25:16Z")
Casartelli, thanks to you I was able to locate my email address which turned out to be correct. Chartokai, yes obvious but I did not think of it (lol). That was the problem–I replied to the emails and no longer get the error message. Thanks to you both. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [May 1, 2023, 4:49am UTC](https://forums.ankiweb.net/t/syncing-succeeded-but-email-confirmation/13662/5 "2023-05-01T04:49:21Z")