# Syncing progress between phone and laptop/pc doesn't work

**URL:** <https://forums.ankiweb.net/t/syncing-progress-between-phone-and-laptop-pc-doesnt-work/46318>\
**Category:** Syncing & AnkiWeb\
**Created:** [June 21, 2024, 9:27pm UTC](https://forums.ankiweb.net/t/syncing-progress-between-phone-and-laptop-pc-doesnt-work/46318 "2024-06-21T21:27:07Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![winterlich](https://avatars.discourse-cdn.com/v4/letter/w/a4c791/32.png) [@winterlich](https://forums.ankiweb.net/u/winterlich)\
**Post date:** [June 21, 2024, 9:27pm UTC](https://forums.ankiweb.net/t/syncing-progress-between-phone-and-laptop-pc-doesnt-work/46318/1 "2024-06-21T21:27:07Z")

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I just downloaded the AnkiDroid app on my phone and waited for the cards I made on my laptop to download. All the cards downloaded and worked, but the progress wasn’t there. I already had 43 Learning cards on my Laptop, but on the app I was at 0. I looked around this forum and found that people that had the same issue solved it by enabling “New timezone handling” or “Legacy timezone handling” - but I can’t find this anywhere. I looked on my phone around every setting in the app, and searched for “new”, “time”, “zone”, “legacy” and “handling” and I can’t find this anywhere. I also looked on the laptop and I can’t seem to find this setting anywhere. Does this setting still exist? If yes, where? And if no, what’s the issue and how can I fix it?  
Thanks for any answers

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**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\
**Post date:** [June 22, 2024, 12:13am UTC](https://forums.ankiweb.net/t/syncing-progress-between-phone-and-laptop-pc-doesnt-work/46318/2 "2024-06-22T00:13:40Z")

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If you’re using current versions of the software, that setting has been removed (the “new” was about 4 years ago).

Did you sync your laptop **after** you were done studying on it – and then sync your phone **before** you started studying on it?

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**Author:** ![winterlich](https://avatars.discourse-cdn.com/v4/letter/w/a4c791/32.png) [@winterlich](https://forums.ankiweb.net/u/winterlich)\
**Post date:** [June 22, 2024, 8:19am UTC](https://forums.ankiweb.net/t/syncing-progress-between-phone-and-laptop-pc-doesnt-work/46318/3 "2024-06-22T08:19:03Z")

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Ah, thank you, that solved it! I think I tried doing one card to see if it worked before realising the progress wasn’t there and pressed the sync button. Thanks a lot!

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**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\
**Post date:** [June 22, 2024, 2:55pm UTC](https://forums.ankiweb.net/t/syncing-progress-between-phone-and-laptop-pc-doesnt-work/46318/4 "2024-06-22T14:55:08Z")

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Great! Going forward, to keep your devices always in sync, you will need to sync when you open the app, **and** when you close/leave the app, on every device, every time.

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [July 22, 2024, 2:55pm UTC](https://forums.ankiweb.net/t/syncing-progress-between-phone-and-laptop-pc-doesnt-work/46318/5 "2024-07-22T14:55:31Z")

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