# Syncing problem AnkiWeb **URL:** \ **Category:** Syncing & AnkiWeb\ **Created:** [March 25, 2024, 11:51am UTC](https://forums.ankiweb.net/t/syncing-problem-ankiweb/42799 "2024-03-25T11:51:49Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Marshy](https://avatars.discourse-cdn.com/v4/letter/m/b5a626/32.png) [@Marshy](https://forums.ankiweb.net/u/Marshy)\ **Post date:** [March 25, 2024, 11:51am UTC](https://forums.ankiweb.net/t/syncing-problem-ankiweb/42799/1 "2024-03-25T11:51:49Z")
I have been using AnkiWeb (on my iPad) to make cards. I tried to sync them to anki desktop on my laptop today where it asked if i wanted to download or upload. I chose upload because i thought that would put my AnkiWeb cards onto my laptop (overwriting any cards on my laptop already). But now i cannot see my AnkiWeb cards on my iPad or on my laptop. How do i go about getting the cards back? ---
**Author:** ![NameLessGO](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/namelessgo/32/34298_2.png) [@NameLessGO](https://forums.ankiweb.net/u/NameLessGO)\ **Post date:** [March 25, 2024, 2:50pm UTC](https://forums.ankiweb.net/t/syncing-problem-ankiweb/42799/2 "2024-03-25T14:50:15Z")
See [Backups - Anki Manual](https://docs.ankiweb.net/backups.html) Upload: Your Device → AnkiWeb Download: AnkiWeb → Your device [Syncing with AnkiWeb - Anki Manual](https://docs.ankiweb.net/syncing.html#merging-conflicts) ---
**Author:** ![Marshy](https://avatars.discourse-cdn.com/v4/letter/m/b5a626/32.png) [@Marshy](https://forums.ankiweb.net/u/Marshy)\ **Post date:** [March 25, 2024, 8:34pm UTC](https://forums.ankiweb.net/t/syncing-problem-ankiweb/42799/3 "2024-03-25T20:34:43Z")
thank you for clarifying, I clearly didn’t read that right. So my ankiweb is only showing the decks that were on my anki desktop. I don’t see a way of restoring my old decks back onto ankiweb. I don’t think I’m doing the right thing? the manual goes through how to restore on anki desktop but I can’t work out how to restore my card on ankiweb ---
**Author:** ![stupid](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/stupid/32/8890_2.png) [@stupid](https://forums.ankiweb.net/u/stupid)\ **Post date:** [March 25, 2024, 11:28pm UTC](https://forums.ankiweb.net/t/syncing-problem-ankiweb/42799/4 "2024-03-25T23:28:02Z")
I’m not certain I understood 100%, so I’m giving two sets of instructions. edit: Oh no, I think I did misunderstand. You never mentioned the app on the iPad. * * * > [@Marshy](#): > > But now i cannot see my AnkiWeb cards on my iPad or on my laptop. If your iPad’s Anki app has a working collection despite AnkiWeb not showing anything: > **steps** > > 1. Create a backup in case the next step goes wrong. You can do it by using either `File -> Create backup` or `File -> Export`. If you use `File -> Export`, make sure to select `.colpkg` and `Include media`. Here’s the Anki manual page for creating a backup: [Backups - Anki Manual](https://docs.ankiweb.net/backups.html#creating) > ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/b/8/b8bb05256c571fb9cbcb169f627d7aa29838c203.png) > > 2. Force a sync in one direction. Under `Tools -> Preferences -> Syncing`, there’s an option named “On next sync, force changes in one direction”. Enable that. > > 3. Sync. Make sure to UPLOAD from your iPad to AnkiWeb. * * * > [@Marshy](#): > > I don’t see a way of restoring my old decks back onto ankiweb. If even your iPad’s Anki app doesn’t show anything: > **steps** > > And if your iPad has automatic backups that you can restore from, then you can load the latest backup and force a sync in one direction – from your iPad to AnkiWeb. > > Follow the instructions in the Anki manual section for restoring from an automatic backup: [Backups - Anki Manual](https://docs.ankiweb.net/backups.html#restoring) > > The `Open Backup` button mentioned in the manual is shown in this picture, second from the bottom: > ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/c/c/cc838201fd7225d15d3776fc03ed75298a8a2a7d.png) ---
**Author:** ![stupid](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/stupid/32/8890_2.png) [@stupid](https://forums.ankiweb.net/u/stupid)\ **Post date:** [March 25, 2024, 11:36pm UTC](https://forums.ankiweb.net/t/syncing-problem-ankiweb/42799/5 "2024-03-25T23:36:47Z")
Can you confirm that you only used AnkiWeb on the iPad (and not the app)? This sounds like you need someone to check if there’s a backup that can be loaded. ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [March 26, 2024, 9:29am UTC](https://forums.ankiweb.net/t/syncing-problem-ankiweb/42799/6 "2024-03-26T09:29:37Z")
I can restore your collection to the state it was on the 22nd. Any changes/additions you made since then will be lost. Please confirm if you wish me to proceed. ---
**Author:** ![Marshy](https://avatars.discourse-cdn.com/v4/letter/m/b5a626/32.png) [@Marshy](https://forums.ankiweb.net/u/Marshy)\ **Post date:** [March 26, 2024, 10:08am UTC](https://forums.ankiweb.net/t/syncing-problem-ankiweb/42799/7 "2024-03-26T10:08:22Z")
yes that would be perfect, thank you! ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [March 26, 2024, 1:56pm UTC](https://forums.ankiweb.net/t/syncing-problem-ankiweb/42799/8 "2024-03-26T13:56:50Z")
Done. Please choose Download on the next sync. ---
**Author:** ![Marshy](https://avatars.discourse-cdn.com/v4/letter/m/b5a626/32.png) [@Marshy](https://forums.ankiweb.net/u/Marshy)\ **Post date:** [March 27, 2024, 2:54pm UTC](https://forums.ankiweb.net/t/syncing-problem-ankiweb/42799/9 "2024-03-27T14:54:28Z")
Thank you so much!! ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [April 26, 2024, 2:55pm UTC](https://forums.ankiweb.net/t/syncing-problem-ankiweb/42799/10 "2024-04-26T14:55:21Z")
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