# Syncing failed: traceback

**URL:** <https://forums.ankiweb.net/t/syncing-failed-traceback/11383>\
**Category:** Help\
**Created:** [July 14, 2021, 9:10am UTC](https://forums.ankiweb.net/t/syncing-failed-traceback/11383 "2021-07-14T09:10:21Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![carareiterbrennan](https://avatars.discourse-cdn.com/v4/letter/c/c4cdca/32.png) [@carareiterbrennan](https://forums.ankiweb.net/u/carareiterbrennan)\
**Post date:** [July 14, 2021, 9:10am UTC](https://forums.ankiweb.net/t/syncing-failed-traceback/11383/1 "2021-07-14T09:10:22Z")

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Hi, I cannot sync my anki desktop app to the anki web - when I do I keep on getting this error message

“Syncing failed: traceback (most recent call last)… - see attached file”

Could you please help me ? I have exams coming up and am very desperate !

Thank you so much,  
Cara

 ![Screen Shot 2021-07-14 at 11.09.49 AM](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/6/6b67d9250d96a56c40c0e98fc49274c76a85b5f9.jpeg)  
 ![Screen Shot 2021-07-14 at 8.40.22 AM](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/3/39a16d4279e03fac799a026cd41e0e5d86389afd.jpeg)

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**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [July 15, 2021, 3:59am UTC](https://forums.ankiweb.net/t/syncing-failed-traceback/11383/2 "2021-07-15T03:59:47Z")

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Please follow the steps on [When problems occur - Frequently Asked Questions](https://faqs.ankiweb.net/when-problems-occur.html)

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 4:59am UTC](https://forums.ankiweb.net/t/syncing-failed-traceback/11383/3 "2023-05-01T04:59:15Z")

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