# Sync Issue with Flashcards and Media Files

**URL:** <https://forums.ankiweb.net/t/sync-issue-with-flashcards-and-media-files/38215>\
**Category:** Syncing & AnkiWeb\
**Created:** [December 10, 2023, 10:28am UTC](https://forums.ankiweb.net/t/sync-issue-with-flashcards-and-media-files/38215 "2023-12-10T10:28:40Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Sahandghorbani](https://avatars.discourse-cdn.com/v4/letter/s/e5b9ba/32.png) [@Sahandghorbani](https://forums.ankiweb.net/u/Sahandghorbani)\
**Post date:** [December 10, 2023, 10:28am UTC](https://forums.ankiweb.net/t/sync-issue-with-flashcards-and-media-files/38215/1 "2023-12-10T10:28:40Z")

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Hello,

I am Sahand ghorbani and I use the Anki app on both my laptop and mobile device. Unfortunately, I’ve encountered an issue with synchronization between the two devices.

- Problem:  
“I have uploaded both audios and photos for the flashcards I created on my laptop. Everything works fine when I use the laptop, but when I use another device, such as my mobile phone, the audios and photos don’t play. I think the issue might be with how I uploaded them.”  
The error message I receive is: ‘Failed to load my media files.’

- Steps Taken:

- Application Versions:

- Operating System:

Please guide me on resolving this issue. Thank you for your support.

Best regards,  
Sahand ghorbani

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**Author:** ![suiyuan](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/suiyuan/32/20938_2.png) [@suiyuan](https://forums.ankiweb.net/u/suiyuan)\
**Post date:** [December 10, 2023, 2:37pm UTC](https://forums.ankiweb.net/t/sync-issue-with-flashcards-and-media-files/38215/2 "2023-12-10T14:37:49Z")

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Try resyncing on Android and waiting until all files have been synced without changing to another app. Sometimes if you change to another app the synchronization will stop and not all your media will be there.

In fact, try synching your AnkiDroid several times, until it syncs in a second or so and the synching window closes by itself.

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [January 9, 2024, 2:38pm UTC](https://forums.ankiweb.net/t/sync-issue-with-flashcards-and-media-files/38215/3 "2024-01-09T14:38:23Z")

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