# Sync difficulties Ankiweb to mac OS 10.14.4+ (intel 2.1.54, Q6)

**URL:** <https://forums.ankiweb.net/t/sync-difficulties-ankiweb-to-mac-os-10-14-4-intel-2-1-54-q6/24107>\
**Category:** Help\
**Created:** [October 22, 2022, 2:52am UTC](https://forums.ankiweb.net/t/sync-difficulties-ankiweb-to-mac-os-10-14-4-intel-2-1-54-q6/24107 "2022-10-22T02:52:02Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![kristy](https://avatars.discourse-cdn.com/v4/letter/k/4da419/32.png) [@kristy](https://forums.ankiweb.net/u/kristy)\
**Post date:** [October 22, 2022, 2:52am UTC](https://forums.ankiweb.net/t/sync-difficulties-ankiweb-to-mac-os-10-14-4-intel-2-1-54-q6/24107/1 "2022-10-22T02:52:02Z")

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I study my ANKI deck using Ankiweb because I am unable to access a device with the desktop or mobile app in my workplace where I get most of my study done.  
However, I’d like to track my study stats using the desktop app as I can’t see any way to do that on Ankiweb.  
For some reason my study sessions on AnkiWeb are not getting synced to my desktop app. I click sync on the desktop app, but it doesn’t pick up any of the studied cards that I can see are correct on Ankiweb.  
I tried uninstalling and reinstalling the desktop app with no change, and have checked both are definitely logged into the same profile + email address.  
Thanks for your help.

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**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [October 23, 2022, 11:50pm UTC](https://forums.ankiweb.net/t/sync-difficulties-ankiweb-to-mac-os-10-14-4-intel-2-1-54-q6/24107/2 "2022-10-23T23:50:47Z")

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That’s strange. Were you prompted to upload/download? Have you tried syncing again, answering a card and syncing again? How do the counts differ before and after?

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [November 22, 2022, 11:51pm UTC](https://forums.ankiweb.net/t/sync-difficulties-ankiweb-to-mac-os-10-14-4-intel-2-1-54-q6/24107/3 "2022-11-22T23:51:21Z")

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