# Sync between desktop and web not working

**URL:** <https://forums.ankiweb.net/t/sync-between-desktop-and-web-not-working/11342>\
**Category:** Help\
**Created:** [July 11, 2021, 6:24pm UTC](https://forums.ankiweb.net/t/sync-between-desktop-and-web-not-working/11342 "2021-07-11T18:24:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![AnnieLit](https://avatars.discourse-cdn.com/v4/letter/a/8c91f0/32.png) [@AnnieLit](https://forums.ankiweb.net/u/AnnieLit)\
**Post date:** [July 11, 2021, 6:24pm UTC](https://forums.ankiweb.net/t/sync-between-desktop-and-web-not-working/11342/1 "2021-07-11T18:24:24Z")

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Hello everybody,  
I’ve created a deck on PC and trying to sync it with AnkiWeb, but getting a wrong ID/password message. I know that password is correct as I can easily log into AnkiWeb.  
I read somewhere that I need to log out of the desktop version and log back in, but I can’t figure out how to do that. Tools → preferences → network do not lead me to any “disconnect” buttons.  
Anything else I should try?

 ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/0/0736f15d1a19744f1b74a6ae9e785e76a45c6b9f.png)

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 4:59am UTC](https://forums.ankiweb.net/t/sync-between-desktop-and-web-not-working/11342/2 "2023-05-01T04:59:35Z")

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