# Sync and version issue

**URL:** <https://forums.ankiweb.net/t/sync-and-version-issue/5282>\
**Category:** Help\
**Created:** [November 21, 2020, 8:17pm UTC](https://forums.ankiweb.net/t/sync-and-version-issue/5282 "2020-11-21T20:17:17Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![ijgnd](https://avatars.discourse-cdn.com/v4/letter/i/bbe5ce/32.png) [@ijgnd](https://forums.ankiweb.net/u/ijgnd)\
**Post date:** [November 22, 2020, 1:28pm UTC](https://forums.ankiweb.net/t/sync-and-version-issue/5282/5 "2020-11-22T13:28:07Z")

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maybe you have installed 2.0 and 2.1 at the same time and in the startmenu you see a link to the version for 2.0?

For certain upgrades uninstalling the old version first was recommended, see [https://apps.ankiweb.net/](https://apps.ankiweb.net/)

Recent Anki versions should be in `C:\Program Files\Anki` whereas old versions were in “C:\Program Files (x86)\Anki`. Check if you find the latter folder in your windows explorer.

Then I’d try to delete this and the start menu entry: From the control panel I’d try to uninstall all anki verions. if you still have a start menu entry for anki I’d manually remove it and manually rename the “C:\Program Files (x86)\Anki` to something like “Anki\_”. Then I’d restart and reinstall Anki 2.1. Then hopefully you get a new start menu entry that points to 2.1

Before you try this:

- make sure to have a backup.
- wait two or three days if another user finds a fatal flaw in my idea or has a better one.

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