# Still getting the "garbled" boxes with question marks in them after updating to mac OS Tahoe 26.3 despite switching font to Helvetica

**URL:** <https://forums.ankiweb.net/t/still-getting-the-garbled-boxes-with-question-marks-in-them-after-updating-to-mac-os-tahoe-26-3-despite-switching-font-to-helvetica/69193>\
**Category:** Help\
**Created:** [March 19, 2026, 3:33pm UTC](https://forums.ankiweb.net/t/still-getting-the-garbled-boxes-with-question-marks-in-them-after-updating-to-mac-os-tahoe-26-3-despite-switching-font-to-helvetica/69193 "2026-03-19T15:33:41Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![Anon\_0000](https://avatars.discourse-cdn.com/v4/letter/a/c67d28/32.png) [@Anon\_0000](https://forums.ankiweb.net/u/Anon_0000)\
**Post date:** [March 19, 2026, 5:25pm UTC](https://forums.ankiweb.net/t/still-getting-the-garbled-boxes-with-question-marks-in-them-after-updating-to-mac-os-tahoe-26-3-despite-switching-font-to-helvetica/69193/3 "2026-03-19T17:25:41Z")

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> [@BenJamesBen](#):
>
> If you know what font you need, use the Font Book app to check whether it is a system font that is available but just not yet downloaded. If it is, you can just download the font using the Font Book app to make it available to the system.

In addition to this, try this:

> [@Latest macOS font compatibility](https://forums.ankiweb.net/t/latest-macos-font-compatibility/66839/8):
>
> Thank you for this fast and spot-on reply! I just used the MacOS Font Book app to firstly remove the problem Arial font files and then restore them (Settings | Advanced | Reset Fonts). Bingo! Everything fine again.

Might be a broken font. Happened to multiple mac people in the past.

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