# Sporadic freezing when revealing card with image

**URL:** <https://forums.ankiweb.net/t/sporadic-freezing-when-revealing-card-with-image/36500>\
**Category:** Help\
**Created:** [November 1, 2023, 10:20pm UTC](https://forums.ankiweb.net/t/sporadic-freezing-when-revealing-card-with-image/36500 "2023-11-01T22:20:24Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![ittipat](https://avatars.discourse-cdn.com/v4/letter/i/eb9ed0/32.png) [@ittipat](https://forums.ankiweb.net/u/ittipat)\
**Post date:** [November 1, 2023, 10:20pm UTC](https://forums.ankiweb.net/t/sporadic-freezing-when-revealing-card-with-image/36500/1 "2023-11-01T22:20:24Z")

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Version ⁨23.10 (51a10f09)⁩  
Python 3.9.15 Qt 6.5.3 PyQt 6.5.3  
Windows 11 (Direct3D)

When revealing the answer of a card with image(s), it sometimes freezes for 2-3 seconds before the answer show up. This does not happen on 2.1.65

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**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdo/32/654_2.png) [@abdo](https://forums.ankiweb.net/u/abdo)\
**Post date:** [November 1, 2023, 10:48pm UTC](https://forums.ankiweb.net/t/sporadic-freezing-when-revealing-card-with-image/36500/2 "2023-11-01T22:48:13Z")

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Have you tried changing the video driver from the preferences?

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**Author:** ![ittipat](https://avatars.discourse-cdn.com/v4/letter/i/eb9ed0/32.png) [@ittipat](https://forums.ankiweb.net/u/ittipat)\
**Post date:** [November 1, 2023, 11:44pm UTC](https://forums.ankiweb.net/t/sporadic-freezing-when-revealing-card-with-image/36500/3 "2023-11-01T23:44:56Z")

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Thanks, I will try that. Also, are there any recommendations to determine which one to use or just trial and error? (I am using NVIDIA RTX3070)

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**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdo/32/654_2.png) [@abdo](https://forums.ankiweb.net/u/abdo)\
**Post date:** [November 2, 2023, 12:21am UTC](https://forums.ankiweb.net/t/sporadic-freezing-when-revealing-card-with-image/36500/4 "2023-11-02T00:21:04Z")

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I guess you have to test the different options. I have no issues so far with a RTX card using Direct3D.

If neither Vulkan nor OpenGL works, software should work just fine, but it might be slower: [Display Issues - Anki Manual](https://docs.ankiweb.net/platform/windows/display-issues.html)

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**Author:** ![ittipat](https://avatars.discourse-cdn.com/v4/letter/i/eb9ed0/32.png) [@ittipat](https://forums.ankiweb.net/u/ittipat)\
**Post date:** [November 25, 2023, 1:14pm UTC](https://forums.ankiweb.net/t/sporadic-freezing-when-revealing-card-with-image/36500/5 "2023-11-25T13:14:05Z")

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For anyone reading this in the future, I speculate that the cause might be the high refresh rate screen (mine is 165 Hz) or G-sync. This problem may relate to Chromium used in Anki.

P.S. OpenGL works fine but slower.

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**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdo/32/654_2.png) [@abdo](https://forums.ankiweb.net/u/abdo)\
**Post date:** [November 26, 2023, 12:08pm UTC](https://forums.ankiweb.net/t/sporadic-freezing-when-revealing-card-with-image/36500/6 "2023-11-26T12:08:49Z")

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I started noticing the problem more this month (also with a screen with 165 Hz refresh rate & RTX card)

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [December 26, 2023, 12:09pm UTC](https://forums.ankiweb.net/t/sporadic-freezing-when-revealing-card-with-image/36500/7 "2023-12-26T12:09:10Z")

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