# Some devices sync, some say I have no account

**URL:** <https://forums.ankiweb.net/t/some-devices-sync-some-say-i-have-no-account/4267>\
**Category:** Syncing & AnkiWeb\
**Created:** [October 12, 2020, 6:47pm UTC](https://forums.ankiweb.net/t/some-devices-sync-some-say-i-have-no-account/4267 "2020-10-12T18:47:03Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![redheadrebby](https://avatars.discourse-cdn.com/v4/letter/r/b782af/32.png) [@redheadrebby](https://forums.ankiweb.net/u/redheadrebby)\
**Post date:** [October 12, 2020, 6:47pm UTC](https://forums.ankiweb.net/t/some-devices-sync-some-say-i-have-no-account/4267/1 "2020-10-12T18:47:03Z")

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Hi,

I’ve been using Anki for a long time, and have previously had my decks synced across a phone, desktop, laptop and tablet.  
Currently, I can access my decks and sync them without problems on phone, desktop and tablet. However, on the laptop (Anki desktop app, most recent version), I am repeatedly getting an error that my username or password is incorrect, despite this not being the case. When I tried to check the account on the Ankiweb site, I get an error that an account with that username doesn’t exist. I know this is not the case as it is the username listed on AnkiMobile on my phone, which is syncing correctly.

Any suggestions are welcome. Thanks.

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**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [October 13, 2020, 2:47am UTC](https://forums.ankiweb.net/t/some-devices-sync-some-say-i-have-no-account/4267/2 "2020-10-13T02:47:33Z")

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The email address you’re writing from has an account - please check you don’t accidentally have the caps lock on, and are not entering it with a space at the start or end.

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**Author:** ![redheadrebby](https://avatars.discourse-cdn.com/v4/letter/r/b782af/32.png) [@redheadrebby](https://forums.ankiweb.net/u/redheadrebby)\
**Post date:** [October 13, 2020, 10:36am UTC](https://forums.ankiweb.net/t/some-devices-sync-some-say-i-have-no-account/4267/3 "2020-10-13T10:36:04Z")

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Hi,

I know the email address has an account because I’m using it on some devices. It seems that any device I was already signed in on is fine, but to re-login to a device or log in to AnkiWeb throws an error that the account doesn’t exist.

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**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [October 13, 2020, 10:33pm UTC](https://forums.ankiweb.net/t/some-devices-sync-some-say-i-have-no-account/4267/4 "2020-10-13T22:33:49Z")

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If I enter your email address into AnkiWeb’s login page and a random password, it says that the password is incorrect rather than the account missing. If you’re receiving a message about there being no account when logging in to AnkiWeb, please triple-check what you’re typing in, as it seems that what you’re entering in must be slightly different.

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**Author:** ![redheadrebby](https://avatars.discourse-cdn.com/v4/letter/r/b782af/32.png) [@redheadrebby](https://forums.ankiweb.net/u/redheadrebby)\
**Post date:** [October 14, 2020, 8:19am UTC](https://forums.ankiweb.net/t/some-devices-sync-some-say-i-have-no-account/4267/5 "2020-10-14T08:19:00Z")

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Hi,  
That is interesting.  
I have been able to get in to AnkiWeb with a different email; it seems I have two associated with the account.

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 6:20am UTC](https://forums.ankiweb.net/t/some-devices-sync-some-say-i-have-no-account/4267/6 "2023-05-01T06:20:00Z")

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