# Sempre que tento entrar no anki para sincronizar minha conta, aparece esse erro. Alguém pode me ajudar? **URL:** \ **Category:** Help\ **Created:** [July 16, 2024, 8:53pm UTC](https://forums.ankiweb.net/t/sempre-que-tento-entrar-no-anki-para-sincronizar-minha-conta-aparece-esse-erro-alguem-pode-me-ajudar/47143 "2024-07-16T20:53:57Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![arthurlsn](https://avatars.discourse-cdn.com/v4/letter/a/7c8e57/32.png) [@arthurlsn](https://forums.ankiweb.net/u/arthurlsn)\ **Post date:** [July 16, 2024, 8:53pm UTC](https://forums.ankiweb.net/t/sempre-que-tento-entrar-no-anki-para-sincronizar-minha-conta-aparece-esse-erro-alguem-pode-me-ajudar/47143/1 "2024-07-16T20:53:57Z")
Para garantir que a sua coleção funcione corretamente caso seja transferida entre dispositivos, o Anki precisa que o relógio interno de seu computador esteja configurado corretamente. O relógio interno pode estar errado mesmo se seu sistema esteja mostrando a hora local correta. Por favor, abra as configurações do seu computador e verifique o seguinte: - AM/PM - Clock drift - Dia, mês e ano - Fuso horário - Horário de verão Diferença para corrigir o tempo: ⁨⁨3580⁩ segundos⁩. ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [July 16, 2024, 10:44pm UTC](https://forums.ankiweb.net/t/sempre-que-tento-entrar-no-anki-para-sincronizar-minha-conta-aparece-esse-erro-alguem-pode-me-ajudar/47143/2 "2024-07-16T22:44:05Z")
[No need to duplicate your post in another language. I can’t answer you in Portuguese, but someone else probably can!] That message is telling you that your clock is not set “correctly” – by 3580 seconds (just under 1 hour). That can happen when, for instance: you’ve set your computer to the right time zone, but not the right country (maybe to one that does use DST, when your country doesn’t) – you’re overriding your time-change settings in some other way – etc. The error gives you the list of things you should check in your computer settings – and see: [Anki says my clock is wrong - Frequently Asked Questions](https://faqs.ankiweb.net/anki-says-my-clock-is-wrong.html) . If you’re using an older version of Anki, you can also check Preferences for the “time zone handling” setting – turn on the “new” handling (or turn off the “legacy” handling, depending on which version of Anki you’re using) – [Timezone handling changes - Frequently Asked Questions](https://faqs.ankiweb.net/timezone-handling-changes.html) . ---
**Author:** ![arthurlsn](https://avatars.discourse-cdn.com/v4/letter/a/7c8e57/32.png) [@arthurlsn](https://forums.ankiweb.net/u/arthurlsn)\ **Post date:** [July 16, 2024, 10:59pm UTC](https://forums.ankiweb.net/t/sempre-que-tento-entrar-no-anki-para-sincronizar-minha-conta-aparece-esse-erro-alguem-pode-me-ajudar/47143/3 "2024-07-16T22:59:08Z")
I’ve followed all this steps, but it’s don’t working at all 😥 ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [July 16, 2024, 11:01pm UTC](https://forums.ankiweb.net/t/sempre-que-tento-entrar-no-anki-para-sincronizar-minha-conta-aparece-esse-erro-alguem-pode-me-ajudar/47143/4 "2024-07-16T23:01:45Z")
- When you went through those settings, did you find anything that needed changing? - After you made those changes, did you restart your computer? - Are you using an older version of your OS that might not be up-to-date with timezone/DST changes in your area? ---
**Author:** ![arthurlsn](https://avatars.discourse-cdn.com/v4/letter/a/7c8e57/32.png) [@arthurlsn](https://forums.ankiweb.net/u/arthurlsn)\ **Post date:** [July 16, 2024, 11:16pm UTC](https://forums.ankiweb.net/t/sempre-que-tento-entrar-no-anki-para-sincronizar-minha-conta-aparece-esse-erro-alguem-pode-me-ajudar/47143/5 "2024-07-16T23:16:08Z")
1 - No, everything is how it should be. On standard settings 2 - Yes 3 - No, actually I’m using the most current version My desktop clock is using the same config as my laptop. But in the Laptop Anki is working perfectly and on desktop no ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [July 16, 2024, 11:29pm UTC](https://forums.ankiweb.net/t/sempre-que-tento-entrar-no-anki-para-sincronizar-minha-conta-aparece-esse-erro-alguem-pode-me-ajudar/47143/6 "2024-07-16T23:29:13Z")
3 - Are they using the same version of the same OS and connected to the same internet connection? Do they both have the same version of Anki installed? ---
**Author:** ![arthurlsn](https://avatars.discourse-cdn.com/v4/letter/a/7c8e57/32.png) [@arthurlsn](https://forums.ankiweb.net/u/arthurlsn)\ **Post date:** [July 16, 2024, 11:33pm UTC](https://forums.ankiweb.net/t/sempre-que-tento-entrar-no-anki-para-sincronizar-minha-conta-aparece-esse-erro-alguem-pode-me-ajudar/47143/7 "2024-07-16T23:33:39Z")
Now it worked!!! ---
**Author:** ![arthurlsn](https://avatars.discourse-cdn.com/v4/letter/a/7c8e57/32.png) [@arthurlsn](https://forums.ankiweb.net/u/arthurlsn)\ **Post date:** [July 16, 2024, 11:34pm UTC](https://forums.ankiweb.net/t/sempre-que-tento-entrar-no-anki-para-sincronizar-minha-conta-aparece-esse-erro-alguem-pode-me-ajudar/47143/8 "2024-07-16T23:34:12Z")
Thank U for the support!!! Helped me a lot!!! ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [August 15, 2024, 11:34pm UTC](https://forums.ankiweb.net/t/sempre-que-tento-entrar-no-anki-para-sincronizar-minha-conta-aparece-esse-erro-alguem-pode-me-ajudar/47143/9 "2024-08-15T23:34:34Z")
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