# Restore deleted media **URL:** \ **Category:** Help\ **Created:** [April 26, 2024, 9:29pm UTC](https://forums.ankiweb.net/t/restore-deleted-media/44109 "2024-04-26T21:29:28Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![vikastanwar](https://avatars.discourse-cdn.com/v4/letter/v/a88e4f/32.png) [@vikastanwar](https://forums.ankiweb.net/u/vikastanwar)\ **Post date:** [April 26, 2024, 9:29pm UTC](https://forums.ankiweb.net/t/restore-deleted-media/44109/1 "2024-04-26T21:29:28Z")
i have synced once then all media files r not available after sync ankiweb [vikas.ncity@gmail.com](mailto:vikas.ncity@gmail.com) can u please restore missing media ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [April 26, 2024, 10:15pm UTC](https://forums.ankiweb.net/t/restore-deleted-media/44109/2 "2024-04-26T22:15:13Z")
If you’ve only synced **once** , it’s likely the files are just not there yet – [Media files may take time to sync - Frequently Asked Questions](https://faqs.ankiweb.net/media-files-may-take-time-to-sync.html) – and you should keep trying. What makes you think you deleted them on AnkiWeb? Are the files still there in your Anki Desktop? ---
**Author:** ![vikastanwar](https://avatars.discourse-cdn.com/v4/letter/v/a88e4f/32.png) [@vikastanwar](https://forums.ankiweb.net/u/vikastanwar)\ **Post date:** [April 27, 2024, 2:56am UTC](https://forums.ankiweb.net/t/restore-deleted-media/44109/3 "2024-04-27T02:56:16Z")
![anki_BmmM65LDNZ](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/0/1/011c56e5cfe98acf6f9db8fc3389fe820d6cbd60.png) after i clicked sync in ankidroid ( where media files were is not fully downloaded ) then i tried to sync in {after new install } anki desktop it showed sync completed but media is missing ![anki_5UH9d1BQJn](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/3/6/369b82e88fb9f008af6c7c97ac609a4e01ea6313.png) sync completed but media is missing ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [April 27, 2024, 6:33am UTC](https://forums.ankiweb.net/t/restore-deleted-media/44109/4 "2024-04-27T06:33:47Z")
If the files started on your Android device, and you’ve only synced once to your new install of Anki Desktop, then there’s no way that 90K+ files made it in the first sync. “Collection sync complete” is letting you know that your card data and review history is in sync, but your media is not done yet (as you can see in the FAQ I posted). When the sync times out, it will pick up where it left off the next time you sync, and get a little further each time. ---
**Author:** ![vikastanwar](https://avatars.discourse-cdn.com/v4/letter/v/a88e4f/32.png) [@vikastanwar](https://forums.ankiweb.net/u/vikastanwar)\ **Post date:** [April 27, 2024, 7:55am UTC](https://forums.ankiweb.net/t/restore-deleted-media/44109/5 "2024-04-27T07:55:01Z")
I initially synchronized my entire Anki collection, including all media files, to AnkiWeb. Unfortunately, I then uninstalled Anki from both my desktop and Android device . but I mistakenly uploaded a partial collection again from my Android device Which does not have media files …now i m attempting to resynchronize my collection to my desktop, the image files are not appearing So now I don’t have any backup of that… so can you please restore collection from ankiweb ankiweb [vikas.ncity@gmail.com](mailto:vikas.ncity@gmail.com) ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [April 27, 2024, 3:10pm UTC](https://forums.ankiweb.net/t/restore-deleted-media/44109/6 "2024-04-27T15:10:45Z")
> [@vikastanwar](#): > > Unfortunately, I then uninstalled Anki from both my desktop and Android device Uninstalling AnkiDroid probably didn’t remove your data (depends on version) and uninstalling Desktop _definitely_ didn’t. Your best bet is going to be restoring an automatic backup on one of your devices – [Restoring an Automatic Backup (Recovering from Data Loss) - Frequently Asked Questions](https://faqs.ankiweb.net/restoring-an-automatic-backup-recovering-from-data-loss.html) . [Restoring a server-side backup on AnkiWeb is _sometimes_ possible, but never preferable.] How long ago did you uninstall Anki from your devices? Which device had the most recent/updated version of your collection? Let’s start there. ---
**Author:** ![vikastanwar](https://avatars.discourse-cdn.com/v4/letter/v/a88e4f/32.png) [@vikastanwar](https://forums.ankiweb.net/u/vikastanwar)\ **Post date:** [April 27, 2024, 4:40pm UTC](https://forums.ankiweb.net/t/restore-deleted-media/44109/7 "2024-04-27T16:40:03Z")
i already checked for backup but no luck …i checked in android n pc but no media files were there …n mistakenly i have synced collection without media files …so can u restore server side backup so i can download that again …i saw many posts where they did same mistake n …then Damien Elmes he did server side restore so can u do that …i checked for backup in local pc and android but not there ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [April 27, 2024, 7:42pm UTC](https://forums.ankiweb.net/t/restore-deleted-media/44109/8 "2024-04-27T19:42:51Z")
When @dae sees these messages, he’ll be able to check if a backup is available to restore. ---
**Author:** ![vikastanwar](https://avatars.discourse-cdn.com/v4/letter/v/a88e4f/32.png) [@vikastanwar](https://forums.ankiweb.net/u/vikastanwar)\ **Post date:** [April 28, 2024, 3:39am UTC](https://forums.ankiweb.net/t/restore-deleted-media/44109/9 "2024-04-28T03:39:39Z")
thank you for ur time ❤@Danika_Dakika ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [April 29, 2024, 6:54am UTC](https://forums.ankiweb.net/t/restore-deleted-media/44109/10 "2024-04-29T06:54:05Z")
I have restored your recently-deleted media. It will download the next time you sync. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [May 29, 2024, 6:54am UTC](https://forums.ankiweb.net/t/restore-deleted-media/44109/11 "2024-05-29T06:54:44Z")
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