# Python 38.DLL problem

**URL:** <https://forums.ankiweb.net/t/python-38-dll-problem/10698>\
**Category:** Help\
**Created:** [June 9, 2021, 4:17pm UTC](https://forums.ankiweb.net/t/python-38-dll-problem/10698 "2021-06-09T16:17:51Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![franciscomonel](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/franciscomonel/32/4901_2.png) [@franciscomonel](https://forums.ankiweb.net/u/franciscomonel)\
**Post date:** [June 9, 2021, 4:17pm UTC](https://forums.ankiweb.net/t/python-38-dll-problem/10698/1 "2021-06-09T16:17:51Z")

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Hello, my problem is that i can’t open Anki 2.1.35  
This appers in my screen, i don’t how to install this “Python 38.dll” Or how setting my computer to find this. Also i was searching this file manually in anki 2.1.29 but i couldn’t.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/6/6e6aebdd0b299ae5613fd5ece823480a9f6759ef.jpeg)

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**Author:** ![franciscomonel](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/franciscomonel/32/4901_2.png) [@franciscomonel](https://forums.ankiweb.net/u/franciscomonel)\
**Post date:** [June 9, 2021, 4:20pm UTC](https://forums.ankiweb.net/t/python-38-dll-problem/10698/2 "2021-06-09T16:20:33Z")

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Also i don’t know if my anti-virus deleted this file

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<div class="post-metadata">

**Author:** ![cqg](https://avatars.discourse-cdn.com/v4/letter/c/e95f7d/32.png) [@cqg](https://forums.ankiweb.net/u/cqg)\
**Post date:** [June 9, 2021, 4:26pm UTC](https://forums.ankiweb.net/t/python-38-dll-problem/10698/3 "2021-06-09T16:26:21Z")

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Have you tried reinstalling Anki?

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<div class="post-metadata">

**Author:** ![franciscomonel](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/franciscomonel/32/4901_2.png) [@franciscomonel](https://forums.ankiweb.net/u/franciscomonel)\
**Post date:** [June 10, 2021, 12:03pm UTC](https://forums.ankiweb.net/t/python-38-dll-problem/10698/4 "2021-06-10T12:03:48Z")

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I tried 2 times

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 5:02am UTC](https://forums.ankiweb.net/t/python-38-dll-problem/10698/5 "2023-05-01T05:02:05Z")

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Closed on May 1, 2023, 5:02am UTC