# Processing on imported deck

**URL:** <https://forums.ankiweb.net/t/processing-on-imported-deck/2691>\
**Category:** Help\
**Created:** [August 25, 2020, 11:38pm UTC](https://forums.ankiweb.net/t/processing-on-imported-deck/2691 "2020-08-25T23:38:37Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Med](https://avatars.discourse-cdn.com/v4/letter/m/9d8465/32.png) [@Med](https://forums.ankiweb.net/u/Med)\
**Post date:** [August 25, 2020, 11:38pm UTC](https://forums.ankiweb.net/t/processing-on-imported-deck/2691/1 "2020-08-25T23:38:37Z")

</div>

Hello!

When I try to import a deck (.apkg) to my account my anki (2.1.32) gets stuck on processing for hours sometimes even crashing my pc (windows 10). I tried reinstalling the deck and anki but neither fixed the issue. No matter how many times I try, I can’t seem to import the deck. Please help

 ![15983986619925603614292715810827](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/4/46411e4f9fa41ebf3bd84d04646b6d787080bc05.jpeg)

---

<div class="post-metadata">

**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [August 26, 2020, 10:20am UTC](https://forums.ankiweb.net/t/processing-on-imported-deck/2691/2 "2020-08-26T10:20:32Z")

</div>

Please see [https://faqs.ankiweb.net/when-problems-occur.html](https://faqs.ankiweb.net/when-problems-occur.html)

---

<div class="post-metadata">

**Author:** ![Med](https://avatars.discourse-cdn.com/v4/letter/m/9d8465/32.png) [@Med](https://forums.ankiweb.net/u/Med)\
**Post date:** [August 26, 2020, 4:02pm UTC](https://forums.ankiweb.net/t/processing-on-imported-deck/2691/3 "2020-08-26T16:02:32Z")

</div>

Yes I looked at it and followed all those steps, yet still run into the same issue.  
Anki stays on processing when importing the deck and crashes my computer.

---

<div class="post-metadata">

**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [August 26, 2020, 11:38pm UTC](https://forums.ankiweb.net/t/processing-on-imported-deck/2691/4 "2020-08-26T23:38:06Z")

</div>

If your computer is crashing, perhaps your system is running out of memory. Have you tried importing into a new profile, with no add-ons running?

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 5:34am UTC](https://forums.ankiweb.net/t/processing-on-imported-deck/2691/5 "2023-05-01T05:34:10Z")

</div>