# Problem with downloading update

**URL:** <https://forums.ankiweb.net/t/problem-with-downloading-update/5131>\
**Category:** Help\
**Created:** [November 14, 2020, 5:03pm UTC](https://forums.ankiweb.net/t/problem-with-downloading-update/5131 "2020-11-14T17:03:01Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![tuf83700](https://avatars.discourse-cdn.com/v4/letter/t/3e96dc/32.png) [@tuf83700](https://forums.ankiweb.net/u/tuf83700)\
**Post date:** [November 14, 2020, 5:03pm UTC](https://forums.ankiweb.net/t/problem-with-downloading-update/5131/1 "2020-11-14T17:03:01Z")

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I have a Dell XPS 13 9370. I tried updating my Anki to the newest version 2.1.35, but I got an error when trying to extract it. The error code is Error opening file for writing: C:\Program Files\Anki\d3dcompiler\_47.dll

 ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/1/1749c901189ebb28eb2c47e93d56bab86da3b2b1.png)

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**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [November 15, 2020, 11:42pm UTC](https://forums.ankiweb.net/t/problem-with-downloading-update/5131/2 "2020-11-15T23:42:32Z")

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> **[When problems occur - Frequently Asked Questions](https://faqs.ankiweb.net/when-problems-occur.html)**

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 5:23am UTC](https://forums.ankiweb.net/t/problem-with-downloading-update/5131/3 "2023-05-01T05:23:13Z")

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Closed on May 1, 2023, 5:23am UTC