# Problem with desktop version synchronization **URL:** \ **Category:** Help\ **Created:** [November 13, 2025, 5:18pm UTC](https://forums.ankiweb.net/t/problem-with-desktop-version-synchronization/67444 "2025-11-13T17:18:11Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![TheHunkStays](https://avatars.discourse-cdn.com/v4/letter/t/ecd19e/32.png) [@TheHunkStays](https://forums.ankiweb.net/u/TheHunkStays)\ **Post date:** [November 13, 2025, 5:18pm UTC](https://forums.ankiweb.net/t/problem-with-desktop-version-synchronization/67444/1 "2025-11-13T17:18:11Z")
Hello, I’ve encountered a problem that won’t go away. I can’t sync my Anki app with AnkiWeb. However, there are no issues with the AnkiDroid app. The error message says there’s a network connection problem, although that’s not true. I have internet access, and I’ve tried five servers in different countries. I also tried the app on Linux from another device, but the problem persists. The firewall is disabled. The app version is up-to-date. I’ll attach screenshots of the problem. ![IMG_20251113_184012_431](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/0/2/02247a92d06c529089de3cd3c3b5cdb60a9481fe.jpeg) ![IMG_20251113_182056_117](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/1/8/18dda0953c6daf0490bc508e0f5609eaa8b09c8a.jpeg) ---
**Author:** ![Anon\_0000](https://avatars.discourse-cdn.com/v4/letter/a/c67d28/32.png) [@Anon\_0000](https://forums.ankiweb.net/u/Anon_0000)\ **Post date:** [November 13, 2025, 5:38pm UTC](https://forums.ankiweb.net/t/problem-with-desktop-version-synchronization/67444/2 "2025-11-13T17:38:41Z")
> [@TheHunkStays](#): > > I have internet access, and I’ve tried five servers in different countries. Does that mean you use a VPN? Does it also not sync if the VPN and firewall both are disabled? Also see [Syncing with AnkiWeb - Anki Manual](https://docs.ankiweb.net/syncing.html?highlight=ankiweb#firewalls) and following for more info. E.g. you could check if you can access the links from the docs on your affected computer with e.g. `ping sync.ankiweb.net` (on linux). ---
**Author:** ![TheHunkStays](https://avatars.discourse-cdn.com/v4/letter/t/ecd19e/32.png) [@TheHunkStays](https://forums.ankiweb.net/u/TheHunkStays)\ **Post date:** [November 13, 2025, 5:55pm UTC](https://forums.ankiweb.net/t/problem-with-desktop-version-synchronization/67444/3 "2025-11-13T17:55:08Z")
Yes, syncing doesn’t work with any VPN, and even without one. Ping works (on Linux). The last error is in the screenshot. ![IMG_20251113_204820_840](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/a/7/a7cf5f274c9951bb85c46f4dd7bd327247c76e63.jpeg) ---
**Author:** ![TheHunkStays](https://avatars.discourse-cdn.com/v4/letter/t/ecd19e/32.png) [@TheHunkStays](https://forums.ankiweb.net/u/TheHunkStays)\ **Post date:** [November 13, 2025, 5:56pm UTC](https://forums.ankiweb.net/t/problem-with-desktop-version-synchronization/67444/4 "2025-11-13T17:56:45Z")
$ ping sync ankiweb net PING ankiweb net (162.55.238.74) 56(84) bytes of data. 64 bytes from sync1 ankiweb net (162.55.238.74): icmp\_seq=1 ttl=56 time=67.3 ms … ^C -– ankiweb net ping statistics — 10 packets transmitted, 10 received, 0% packet loss, time 9009ms rtt min/avg/max/mdev = 66.176/66.551/67.316/0.362 ms (Removed links from the post) ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [November 13, 2025, 6:16pm UTC](https://forums.ankiweb.net/t/problem-with-desktop-version-synchronization/67444/5 "2025-11-13T18:16:24Z")
> [@Httperror code 303](https://forums.ankiweb.net/t/httperror-code-303/67343/2): > > I assume they are using the same internet connection? Do you live in an area of the world where access to certain servers might be shut down abruptly (e.g., [Anki syncing problem (“error sending request for url()”) - #12 by Danika\_Dakika](https://forums.ankiweb.net/t/anki-syncing-problem-error-sending-request-for-url/67163/12) )? It might be beyond your or our control. If you can’t get it working, you can rely on manual “collection transfer” for now. [Collection Transfer - AnkiMobile Manual](https://docs.ankimobile.net/collection-transfer.html) ---
**Author:** ![Anon\_0000](https://avatars.discourse-cdn.com/v4/letter/a/c67d28/32.png) [@Anon\_0000](https://forums.ankiweb.net/u/Anon_0000)\ **Post date:** [November 13, 2025, 6:23pm UTC](https://forums.ankiweb.net/t/problem-with-desktop-version-synchronization/67444/6 "2025-11-13T18:23:07Z")
Danika: But if that is the case, why would it work via `ping` and via AnkiDroid? ---
**Author:** ![TheHunkStays](https://avatars.discourse-cdn.com/v4/letter/t/ecd19e/32.png) [@TheHunkStays](https://forums.ankiweb.net/u/TheHunkStays)\ **Post date:** [November 13, 2025, 7:06pm UTC](https://forums.ankiweb.net/t/problem-with-desktop-version-synchronization/67444/7 "2025-11-13T19:06:05Z")
I’d like to apologize for my inattention. I connected to the server through a proxy, and Anki ignores system proxy settings. If anyone else has the same problem, either your region is unavailable or you’re connected through a proxy! ---
**Author:** ![Anon\_0000](https://avatars.discourse-cdn.com/v4/letter/a/c67d28/32.png) [@Anon\_0000](https://forums.ankiweb.net/u/Anon_0000)\ **Post date:** [November 13, 2025, 7:15pm UTC](https://forums.ankiweb.net/t/problem-with-desktop-version-synchronization/67444/8 "2025-11-13T19:15:25Z")
Makes sense. Please mark your answer as an answer so that other people can easily find it. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [December 13, 2025, 7:16pm UTC](https://forums.ankiweb.net/t/problem-with-desktop-version-synchronization/67444/9 "2025-12-13T19:16:24Z")
Closed on December 13, 2025, 7:16pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.