# Problem with Anki audio **URL:** \ **Category:** Help\ **Created:** [October 6, 2021, 7:44pm UTC](https://forums.ankiweb.net/t/problem-with-anki-audio/13961 "2021-10-06T19:44:11Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Neelll](https://avatars.discourse-cdn.com/v4/letter/n/ecc23a/32.png) [@Neelll](https://forums.ankiweb.net/u/Neelll)\ **Post date:** [October 6, 2021, 7:44pm UTC](https://forums.ankiweb.net/t/problem-with-anki-audio/13961/1 "2021-10-06T19:44:11Z")
I have always had audio problems with anki I don’t know what to try anymore, from the desktop version the audio of the decks is not reproduced, I have tried everything, uninstall anki, change deck, change profile, but when I start an audio I click not it reproduces me nothing and closes me anki, has this identical problem already happened to someone and knows how to solve it? i also tried multiple versions of anki but nothing. ---
**Author:** ![cqg](https://avatars.discourse-cdn.com/v4/letter/c/e95f7d/32.png) [@cqg](https://forums.ankiweb.net/u/cqg)\ **Post date:** [October 6, 2021, 8:04pm UTC](https://forums.ankiweb.net/t/problem-with-anki-audio/13961/2 "2021-10-06T20:04:08Z")
I can’t very helpful (audio has always worked well for me), but if you provide more details about your problem (Anki version, operating system, possible error messages, type of audio being used -mp3, TTS-, screenshoot of your card template…) or even share a sample card, your chances of getting help are going to be much higher. 🙂 ---
**Author:** ![Neelll](https://avatars.discourse-cdn.com/v4/letter/n/ecc23a/32.png) [@Neelll](https://forums.ankiweb.net/u/Neelll)\ **Post date:** [October 6, 2021, 8:24pm UTC](https://forums.ankiweb.net/t/problem-with-anki-audio/13961/3 "2021-10-06T20:24:16Z")
Anki Version 2.1.48 Os Windows 11 Pro 21H2 I use mp3 files or at least I think, I use the core2000 deck but no audio starts, and I have not received error messages in the latest version, instead in the previous ones I often received errors regarding the video drivers ---
**Author:** ![cqg](https://avatars.discourse-cdn.com/v4/letter/c/e95f7d/32.png) [@cqg](https://forums.ankiweb.net/u/cqg)\ **Post date:** [October 6, 2021, 8:40pm UTC](https://forums.ankiweb.net/t/problem-with-anki-audio/13961/4 "2021-10-06T20:40:25Z")
Assuming audio is working properly in other programs, have you tried with Ankiweb? Have you tried starting Anki without addons? [https://faqs.ankiweb.net/when-problems-occur.html](https://faqs.ankiweb.net/when-problems-occur.html) Other things you can try: - Tools \> Check media - Check that your mp3 file is not corrupted (edit the card and lookf for the file in your media folder) - Check if the built in TTS is working: [Field Replacements - Anki Manual](https://docs.ankiweb.net/templates/fields.html?#text-to-speech) - Update your sound drivers ---
**Author:** ![Neelll](https://avatars.discourse-cdn.com/v4/letter/n/ecc23a/32.png) [@Neelll](https://forums.ankiweb.net/u/Neelll)\ **Post date:** [October 6, 2021, 8:53pm UTC](https://forums.ankiweb.net/t/problem-with-anki-audio/13961/5 "2021-10-06T20:53:23Z")
I checked on tools and check media and it tells me missing files 0 and files unused 0 I don’t understand what it means, as far as the integrity of the mp3 is concerned I didn’t understand where to see them and i don’t use tts audio,only mp3 in the deck, I have already tried to update all drives, trying on anki droid and anki web the audio plays correctly, I tried even without addons re-installing anki from 0 deleting all the files in the pc but it didn’t work anyway ---
**Author:** ![Neelll](https://avatars.discourse-cdn.com/v4/letter/n/ecc23a/32.png) [@Neelll](https://forums.ankiweb.net/u/Neelll)\ **Post date:** [October 6, 2021, 9:00pm UTC](https://forums.ankiweb.net/t/problem-with-anki-audio/13961/6 "2021-10-06T21:00:00Z")
ok I also checked the audio folder of the mp3 of the deck, but all work perfectly, only on anki the sound is not reproduced ---
**Author:** ![kelciour](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/kelciour/32/14770_2.png) [@kelciour](https://forums.ankiweb.net/u/kelciour)\ **Post date:** [October 6, 2021, 11:15pm UTC](https://forums.ankiweb.net/t/problem-with-anki-audio/13961/7 "2021-10-06T23:15:18Z")
Maybe, - Try the add-on [No Sound Fix (libmpv) - AnkiWeb](https://ankiweb.net/shared/info/1586469444) - Follow this reply to play the audio file with mpv using drag-and-drop from the collection.media folder and using the debug console - Follow this reply to tell mpv to create a log file. There’s no need to install the add-on, another one, mentioned in the reply. Maybe the log file will reveal something useful. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [May 1, 2023, 4:48am UTC](https://forums.ankiweb.net/t/problem-with-anki-audio/13961/8 "2023-05-01T04:48:10Z")