# Problem with accessing Anki Web and sync issues

**URL:** <https://forums.ankiweb.net/t/problem-with-accessing-anki-web-and-sync-issues/28743>\
**Category:** Help\
**Created:** [March 25, 2023, 1:06am UTC](https://forums.ankiweb.net/t/problem-with-accessing-anki-web-and-sync-issues/28743 "2023-03-25T01:06:53Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mxx.b](https://avatars.discourse-cdn.com/v4/letter/m/8e8cbc/32.png) [@mxx.b](https://forums.ankiweb.net/u/mxx.b)\
**Post date:** [March 25, 2023, 1:06am UTC](https://forums.ankiweb.net/t/problem-with-accessing-anki-web-and-sync-issues/28743/1 "2023-03-25T01:06:53Z")

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Hi guys,

I’ve gotten this message everytime I try to login into Anki Web to get an add on:  
“# System Error  
Sorry, something went wrong while processing your request. Please try again, and if the problem persists, please [let us know]”

Additonally everytime I sync in the Anki App I get this message  
“A network error occurred. Error details: ⁨HTTP status client error (429 Too Many Requests) for url ()⁩”

Could someone help me please?

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**Author:** ![NameLessGO](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/namelessgo/32/34298_2.png) [@NameLessGO](https://forums.ankiweb.net/u/NameLessGO)\
**Post date:** [March 25, 2023, 10:29pm UTC](https://forums.ankiweb.net/t/problem-with-accessing-anki-web-and-sync-issues/28743/2 "2023-03-25T22:29:14Z")

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Nothing we can do, gotta have patience with the internet

Also, don’t use Anki App to refer to Anki, someone might mistake with this [app](https://www.ankiapp.com/), use AnkiDroid (Android), and AnkiMobile (IOS): [AnkiApp is not part of the Anki ecosystem - Frequently Asked Questions](https://faqs.ankiweb.net/ankiapp-is-not-part-of-the-anki-ecosystem.html)

> [@Anki Web Too many Requests Error 429](https://forums.ankiweb.net/t/anki-web-too-many-requests-error-429/19472):
>
> Hi I tried to upload a Anki Deck on Web. It couldn’t finish the process (just stopped loading) and I closed the tab. Now everything I want to open Anki Web it’s not loading and gives me Error 429 „“too many requests“. Also when I want to Snyc on another device It says Error „“only client at a time can sync“ and it tells me to try again after a couple of minutes but nothing is changing. Any advise?

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**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [March 26, 2023, 6:22am UTC](https://forums.ankiweb.net/t/problem-with-accessing-anki-web-and-sync-issues/28743/3 "2023-03-26T06:22:10Z")

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Please go to [Account Login - AnkiWeb](https://ankiweb.net/account/logout) and it should prevent it from happening again. You appear to be logged in, and have subsequently changed your password. Due to a bug, this is making it visits to certain pages to register as a failed login, and you’re hitting a rate limit.

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [April 25, 2023, 6:22am UTC](https://forums.ankiweb.net/t/problem-with-accessing-anki-web-and-sync-issues/28743/4 "2023-04-25T06:22:24Z")

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Closed on April 25, 2023, 6:22am UTC

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