# PLEASE HELP! I cant load my app

**URL:** <https://forums.ankiweb.net/t/please-help-i-cant-load-my-app/41406>\
**Category:** Help\
**Created:** [February 21, 2024, 8:00pm UTC](https://forums.ankiweb.net/t/please-help-i-cant-load-my-app/41406 "2024-02-21T20:00:52Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![donacababa](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@donacababa](https://forums.ankiweb.net/u/donacababa)\
**Post date:** [February 21, 2024, 8:00pm UTC](https://forums.ankiweb.net/t/please-help-i-cant-load-my-app/41406/1 "2024-02-21T20:00:52Z")

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My app wont load, i updated it so could use an add on  
I have tried everything, from the shift key, to restarting it  
Please someone tell me there is another way i have over 500 flashcards and am desperate

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**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\
**Post date:** [February 21, 2024, 8:42pm UTC](https://forums.ankiweb.net/t/please-help-i-cant-load-my-app/41406/2 "2024-02-21T20:42:41Z")

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Don’t worry, your cards are safe. If you want some extra peace-of-mind, go to where your Anki profile is stored – [Managing Files - Anki Manual](https://docs.ankiweb.net/files.html#file-locations) – and make a copy of it somewhere else. (But you might want to leave out the `collection.media` folder, if it will take forever to copy.)

The fastest way to get you running again is to put you back on the version you were using before – [Anki - powerful, intelligent flashcards](https://apps.ankiweb.net/#download). Do you know what version that was?

Then there will be time to diagnose what went wrong with your update to the current version and avoid that happening again.

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**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [February 22, 2024, 3:35am UTC](https://forums.ankiweb.net/t/please-help-i-cant-load-my-app/41406/3 "2024-02-22T03:35:35Z")

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Some other things you can also try: [Startup Issues - Anki Manual](https://docs.ankiweb.net/platform/windows/startup-issues.html)

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [March 23, 2024, 3:35am UTC](https://forums.ankiweb.net/t/please-help-i-cant-load-my-app/41406/4 "2024-03-23T03:35:36Z")

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