# Perdi todos os dados e carts

**URL:** https://forums.ankiweb.net/t/perdi-todos-os-dados-e-carts/23672
**Category:** Help
**Created:** [October 6, 2022, 3:03am UTC](https://forums.ankiweb.net/t/perdi-todos-os-dados-e-carts/23672 "2022-10-06T03:03:42Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![Tamires](https://avatars.discourse-cdn.com/v4/letter/t/ed8c4c/32.png) [@Tamires](https://forums.ankiweb.net/u/Tamires)
#### Post date: [October 6, 2022, 3:03am UTC](https://forums.ankiweb.net/t/perdi-todos-os-dados-e-carts/23672/1 "2022-10-06T03:03:42Z")

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Olá!  
Formatei meu computador, ao instalar novamente o ANKI, na tentativa de sincronizar perdi tudo.  
No ANKI web não dispõem os meus carts e nem no ANKI do PC.  
É como se fosse um novo usuário e estivesse começando do zero.  
Como faço para recuperar meus dados ?

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### Author: ![pwintz](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/pwintz/32/10112_2.png) [@pwintz](https://forums.ankiweb.net/u/pwintz)
#### Post date: [October 6, 2022, 8:40am UTC](https://forums.ankiweb.net/t/perdi-todos-os-dados-e-carts/23672/2 "2022-10-06T08:40:44Z")

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Hola,  
¿Tal vez puedas recuperar una copia de seguridad? Hay instrucciones en inglés aquí. No estoy seguro si hay una guía en español disponible en alguna parte.  
[https://docs.ankiweb.net/backups.html](https://docs.ankiweb.net/backups.html)

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### Author: ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)
#### Post date: [May 1, 2023, 4:01am UTC](https://forums.ankiweb.net/t/perdi-todos-os-dados-e-carts/23672/3 "2023-05-01T04:01:27Z")

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