# Occlusion cards don’t work since new iOS update

**URL:** <https://forums.ankiweb.net/t/occlusion-cards-don-t-work-since-new-ios-update/74320>\
**Category:** Help\
**Created:** [November 10, 2026, 3:00pm UTC](https://forums.ankiweb.net/t/occlusion-cards-don-t-work-since-new-ios-update/74320 "2026-11-10T15:00:13Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![guillaume1](https://avatars.discourse-cdn.com/v4/letter/g/c5a1d2/32.png) [@guillaume1](https://forums.ankiweb.net/u/guillaume1)\
**Post date:** [November 10, 2026, 3:00pm UTC](https://forums.ankiweb.net/t/occlusion-cards-don-t-work-since-new-ios-update/74320/1 "2026-11-10T15:00:13Z")

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Got the update this morning, no comment regarding the rest but occlusion images aren’t working anymore.

Hope this can get fixed asap, still interested about learning my local geography !

Thanks in advance

Guillaume

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**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\
**Post date:** [November 10, 2026, 4:16pm UTC](https://forums.ankiweb.net/t/occlusion-cards-don-t-work-since-new-ios-update/74320/2 "2026-11-10T16:16:34Z")

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More detail would be helpful. What do you mean by “don’t work” and “aren’t working anymore”?

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**Author:** ![guillaume1](https://avatars.discourse-cdn.com/v4/letter/g/c5a1d2/32.png) [@guillaume1](https://forums.ankiweb.net/u/guillaume1)\
**Post date:** [November 10, 2026, 8:25pm UTC](https://forums.ankiweb.net/t/occlusion-cards-don-t-work-since-new-ios-update/74320/3 "2026-11-10T20:25:42Z")

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Sorry you’re right, I was on the go and thought it was a global issue as I saw many posts regarding the new update. The issue is the following:

When studying an occlusion card, I only see the red square. The image only appears when I reveal the flashcard.

The deck has been working for months, and I just tested on Mac OS and using the app and it works.

Of course I tried to sync again, close / open the app etc. Other cards even with images seem to work as normal. And in the Sync menu it says that medias have been fully synced so that doesn’t seem to be the issue.

That being said, the sync button turns orange at some point with a “!” sign. When I click on it it syncs again with success but that orange button appears again I try to study and go back to the main menu (with all decks).

Hope it helps, thank you

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**Author:** ![jpiatk](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/jpiatk/32/35771_2.png) [@jpiatk](https://forums.ankiweb.net/u/jpiatk)\
**Post date:** [November 12, 2026, 5:41pm UTC](https://forums.ankiweb.net/t/occlusion-cards-don-t-work-since-new-ios-update/74320/4 "2026-11-12T17:41:48Z")

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Hi,

It might be relevant to you that I am facing a similar issue on my iPad — whenever I try to add an image occlusion, an error stating “TypeError: Load failed” appears. The app then proceeds to let me work on the image and add occlusions, but after pressing the “save” button the work is lost, and Anki states that “the first field [the occlusion] is empty”. This has happened to me with .jpg, .png and .svg image files.

This isn’t particularly urgent in my case, since I additionally have access to Anki both on a computer and an Android device, but it would be nice to see the issue resolved soon.