# No sound on new Android device

**URL:** <https://forums.ankiweb.net/t/no-sound-on-new-android-device/16783>\
**Category:** Help\
**Created:** [January 18, 2022, 10:00am UTC](https://forums.ankiweb.net/t/no-sound-on-new-android-device/16783 "2022-01-18T10:00:25Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![dcbaynes](https://avatars.discourse-cdn.com/v4/letter/d/a698b9/32.png) [@dcbaynes](https://forums.ankiweb.net/u/dcbaynes)\
**Post date:** [January 18, 2022, 10:00am UTC](https://forums.ankiweb.net/t/no-sound-on-new-android-device/16783/1 "2022-01-18T10:00:25Z")

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Hello,

I recently purchased a new phone (Samsung Galaxy S10+), and used the Samsung tool to transfer all files (including apps) from my old phone LG V40. When I opened the Anki app it worked OK, but there was no sound. I cleared all data, deleted the Anki folder, and re-installed but there is still no sound.

Can anyone help with this?

Many thanks in advance.

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 3:09am UTC](https://forums.ankiweb.net/t/no-sound-on-new-android-device/16783/2 "2023-05-01T03:09:10Z")

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