# No sound comes out **URL:** \ **Category:** Add-ons\ **Created:** [October 5, 2021, 11:16am UTC](https://forums.ankiweb.net/t/no-sound-comes-out/13928 "2021-10-05T11:16:17Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![JacksonRubem](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/jacksonrubem/32/6708_2.png) [@JacksonRubem](https://forums.ankiweb.net/u/JacksonRubem)\ **Post date:** [October 5, 2021, 11:16am UTC](https://forums.ankiweb.net/t/no-sound-comes-out/13928/1 "2021-10-05T11:16:17Z")
I am using Anki on PC. He got quiet, voiceless. On anki web is working normally. I need help to resolve this. ![ANKI VOICELESS](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/8/88ee11de7753064c6134c285d06e56d2bbbbe9a8.png) ---
**Author:** ![kelciour](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/kelciour/32/14770_2.png) [@kelciour](https://forums.ankiweb.net/u/kelciour)\ **Post date:** [October 5, 2021, 11:49am UTC](https://forums.ankiweb.net/t/no-sound-comes-out/13928/2 "2021-10-05T11:49:00Z")
Click the play icon in Anki, right-click the speaker icon on your system tray, select "Open Volume Mixer”, and double check that mpv is not muted or its volume isn’t too low. ![изображение](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/9/91dc9d51710ee19d90f1d7dcfd81f3f3ab221456.png) If it doesn’t help, click the Edit button in Anki, look for `[sound:filename.mp3]` in one of the fields, find the same audio file in the ‘collection.media’ folder and drag-and-drop it to mpv.exe in `C:\Program Files\Anki\mpv.exe` to hear the sound. If it doesn’t work, try to play it with your default media player or Audacity. [https://docs.ankiweb.net/files.html#file-locations](https://docs.ankiweb.net/files.html#file-locations) Also, just in case, maybe run Tools \> Check Media. [https://docs.ankiweb.net/media.html#media](https://docs.ankiweb.net/media.html#media) ---
**Author:** ![JacksonRubem](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/jacksonrubem/32/6708_2.png) [@JacksonRubem](https://forums.ankiweb.net/u/JacksonRubem)\ **Post date:** [October 5, 2021, 2:17pm UTC](https://forums.ankiweb.net/t/no-sound-comes-out/13928/3 "2021-10-05T14:17:03Z")
Thanks, Kelcious, for your suggestions. I couldn’t run some. I can watch videos normally on YouTube and AnkiWeb. Would it be a good option to uninstall and reinstall ANKI? ---
**Author:** ![kelciour](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/kelciour/32/14770_2.png) [@kelciour](https://forums.ankiweb.net/u/kelciour)\ **Post date:** [October 5, 2021, 5:29pm UTC](https://forums.ankiweb.net/t/no-sound-comes-out/13928/4 "2021-10-05T17:29:16Z")
Only, if to update to the latest Anki version (2.1.48). Simply reinstalling the same Anki version unlikely will fix this issue, but maybe restart your PC and try to start Anki without add-ons. [https://faqs.ankiweb.net/when-problems-occur.html](https://faqs.ankiweb.net/when-problems-occur.html) I assume the issue is not specific to just one card and there’s no sound in all cards, and there’s no sound in this deck too - [https://ankiweb.net/shared/info/427804922](https://ankiweb.net/shared/info/427804922) To illustrate the previous reply, here’s two short clips. - Volume Mixer - Check Media and C:\Program Files\Anki\mpv.exe Another option to check if it’s a file-related, OS-related, Anki-related or mpv-related issue is to add a new Anki card and drag-and-drop an mp3 file into the field in the editor. Anki will copy it to the collection.media folder and will play it back immediately using mpv video player. Another possible option is to try to play the audio file with mpv using the debug console to see if it works or not. [https://docs.ankiweb.net/misc.html#debug-console](https://docs.ankiweb.net/misc.html#debug-console) ```auto from aqt.sound import mpvManager mpvManager.command("loadfile", "https://etc.usf.edu/lit2go/audio/mp3/aesops-fables-039-the-hare-and-the-tortoise.612.mp3", "replace") ``` Though you could also try to install the latest Anki version with mplayer support (instead of mpv) to play sound files (`anki-2.1.35-windows-alternate.exe`). It’ll be installed to `C:\Program Files (x86)\Anki` and you will need to downgrade your collection first. > If downgrading from a newer version, **please make sure you use the [Downgrade & Quit button](https://changes.ankiweb.net) first**. [https://github.com/ankitects/anki/releases/download/2.1.35/anki-2.1.35-windows-alternate.exe](https://github.com/ankitects/anki/releases/download/2.1.35/anki-2.1.35-windows-alternate.exe) ---
**Author:** ![JacksonRubem](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/jacksonrubem/32/6708_2.png) [@JacksonRubem](https://forums.ankiweb.net/u/JacksonRubem)\ **Post date:** [October 5, 2021, 6:38pm UTC](https://forums.ankiweb.net/t/no-sound-comes-out/13928/5 "2021-10-05T18:38:08Z")
I started Anki without add-ons as you instructed and Anki returned to working normally. Thank you very much for your support. ---
**Author:** ![JacksonRubem](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/jacksonrubem/32/6708_2.png) [@JacksonRubem](https://forums.ankiweb.net/u/JacksonRubem)\ **Post date:** [October 5, 2021, 6:39pm UTC](https://forums.ankiweb.net/t/no-sound-comes-out/13928/6 "2021-10-05T18:39:44Z")
Hi Kelciour I started Anki without add-ons as you instructed and Anki returned to working normally. Thank you very much for your support. Regards