# New Windows Anki Install will not start

**URL:** <https://forums.ankiweb.net/t/new-windows-anki-install-will-not-start/3028>\
**Category:** Help\
**Created:** [September 3, 2020, 11:33pm UTC](https://forums.ankiweb.net/t/new-windows-anki-install-will-not-start/3028 "2020-09-03T23:33:19Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![penfold](https://avatars.discourse-cdn.com/v4/letter/p/bbe5ce/32.png) [@penfold](https://forums.ankiweb.net/u/penfold)\
**Post date:** [September 3, 2020, 11:33pm UTC](https://forums.ankiweb.net/t/new-windows-anki-install-will-not-start/3028/1 "2020-09-03T23:33:19Z")

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New install of 64bit Anki on Windows 10 (64bit) 2.33 and it does not run. The blue disc wheel spins a few times then just stops. “Anki” appears in the task manager for half a second then disappears. The last line in the anki-console is “resetting corrupt \_global”.  
I have used the suggestions to reset permissions.  
I have tried installing the 32bit & previous versions but still the same thing.

Any suggestions?  
Pen

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**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [September 4, 2020, 12:42am UTC](https://forums.ankiweb.net/t/new-windows-anki-install-will-not-start/3028/2 "2020-09-04T00:42:07Z")

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Please try renaming your Anki2 data folder then starting Anki. [https://docs.ankiweb.net/#/files?id=file-locations](https://docs.ankiweb.net/#/files?id=file-locations)

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**Author:** ![penfold](https://avatars.discourse-cdn.com/v4/letter/p/bbe5ce/32.png) [@penfold](https://forums.ankiweb.net/u/penfold)\
**Post date:** [September 4, 2020, 6:59am UTC](https://forums.ankiweb.net/t/new-windows-anki-install-will-not-start/3028/3 "2020-09-04T06:59:26Z")

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Thanks for the tip. It ended up that a dialogue box (for language selection) must have been coming up on a separate screen - I think anyway. When I hooked up just one monitor it seemed to work perefectly.

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 5:32am UTC](https://forums.ankiweb.net/t/new-windows-anki-install-will-not-start/3028/4 "2023-05-01T05:32:50Z")

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Closed on May 1, 2023, 5:32am UTC