# My Anki doesn't open/start **URL:** \ **Category:** Help\ **Created:** [June 12, 2024, 12:39am UTC](https://forums.ankiweb.net/t/my-anki-doesnt-open-start/45887 "2024-06-12T00:39:35Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Wevin7](https://avatars.discourse-cdn.com/v4/letter/w/74df32/32.png) [@Wevin7](https://forums.ankiweb.net/u/Wevin7)\ **Post date:** [June 12, 2024, 12:39am UTC](https://forums.ankiweb.net/t/my-anki-doesnt-open-start/45887/1 "2024-06-12T00:39:35Z")
Hey guys! I just installed **Anki 24.06.2 Qt6** , however, it doesn’t open, nothing just appears. When I look in the “Task Manager”, anki.exe appears there and is running, but nothing happens, it doesn’t start. I’ve tried installing previous versions and it’s still the same. Does anyone know what can it be? ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [June 12, 2024, 1:21am UTC](https://forums.ankiweb.net/t/my-anki-doesnt-open-start/45887/2 "2024-06-12T01:21:16Z")
Start by going through the Troubleshooting Checklist – [Troubleshooting - Anki Manual](https://docs.ankiweb.net/troubleshooting.html) – to narrow down the issue. If it doesn’t get better, when you respond again, include the info from – Help \> About \> Copy debug info. ---
**Author:** ![Wevin7](https://avatars.discourse-cdn.com/v4/letter/w/74df32/32.png) [@Wevin7](https://forums.ankiweb.net/u/Wevin7)\ **Post date:** [June 12, 2024, 9:18am UTC](https://forums.ankiweb.net/t/my-anki-doesnt-open-start/45887/3 "2024-06-12T09:18:41Z")
No, man, don’t solve it. Most of these steps in the link you provided require opening Anki, how will I do it if I’m not even opening it? My Anki appears in the “Task Manager”, but it doesn’t open, it doesn’t show an image, it doesn’t start. ---
**Author:** ![voczi](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/voczi/32/31185_2.png) [@voczi](https://forums.ankiweb.net/u/voczi)\ **Post date:** [June 12, 2024, 9:27am UTC](https://forums.ankiweb.net/t/my-anki-doesnt-open-start/45887/4 "2024-06-12T09:27:19Z")
can you start anki directly in the command prompt and post the output here? also, make sure to force close the app first in task manager ---
**Author:** ![Wevin7](https://avatars.discourse-cdn.com/v4/letter/w/74df32/32.png) [@Wevin7](https://forums.ankiweb.net/u/Wevin7)\ **Post date:** [June 12, 2024, 10:10am UTC](https://forums.ankiweb.net/t/my-anki-doesnt-open-start/45887/5 "2024-06-12T10:10:37Z")
No, how do you do it? ---
**Author:** ![voczi](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/voczi/32/31185_2.png) [@voczi](https://forums.ankiweb.net/u/voczi)\ **Post date:** [June 12, 2024, 10:23am UTC](https://forums.ankiweb.net/t/my-anki-doesnt-open-start/45887/6 "2024-06-12T10:23:13Z")
Win+R, type “cmd.exe” and press enter. Then type “%LOCALAPPDATA%\Programs\Anki\anki.exe” in the command prompt (assuming you used the default installation directory) ---
**Author:** ![Wevin7](https://avatars.discourse-cdn.com/v4/letter/w/74df32/32.png) [@Wevin7](https://forums.ankiweb.net/u/Wevin7)\ **Post date:** [June 12, 2024, 10:41am UTC](https://forums.ankiweb.net/t/my-anki-doesnt-open-start/45887/7 "2024-06-12T10:41:00Z")
Exception in thread Thread-1: Traceback (most recent call last): File “threading”, line 980, in \_bootstrap\_inner File “aqt.mediasrv”, line 85, in run File “waitress.server”, line 78, in create\_server File “waitress.server”, line 229, in **init** File “waitress.trigger”, line 171, in **init** TimeoutError: [WinError 10060] Uma tentativa de conex├úo falhou porque o componente conectado n├úo respondeu corretamente ap├│s um per├¡odo de tempo ou a conex├úo estabelecida falhou porque o host conectado n├úo respondeu Exception in threading.excepthook: Exception ignored in thread started by: \\> Traceback (most recent call last): File “threading”, line 937, in \_bootstrap File “threading”, line 982, in \_bootstrap\_inner File “threading”, line 1264, in invoke\_excepthook AttributeError: ‘ErrorHandler’ object has no attribute ‘flush’ Exception ignored in sys.unraisablehook: AttributeError: ‘ErrorHandler’ object has no attribute ‘flush’ ---
**Author:** ![voczi](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/voczi/32/31185_2.png) [@voczi](https://forums.ankiweb.net/u/voczi)\ **Post date:** [June 12, 2024, 10:52am UTC](https://forums.ankiweb.net/t/my-anki-doesnt-open-start/45887/8 "2024-06-12T10:52:46Z")
> [@Wevin7](#): > > WinError 10060 Network issue. Try removing proxies in your system config and/or resetting the network adapter settings. ---
**Author:** ![Wevin7](https://avatars.discourse-cdn.com/v4/letter/w/74df32/32.png) [@Wevin7](https://forums.ankiweb.net/u/Wevin7)\ **Post date:** [June 12, 2024, 11:06am UTC](https://forums.ankiweb.net/t/my-anki-doesnt-open-start/45887/9 "2024-06-12T11:06:11Z")
Sorry for my ignorance, but could you tell me how to do it? ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [June 12, 2024, 11:14pm UTC](https://forums.ankiweb.net/t/my-anki-doesnt-open-start/45887/10 "2024-06-12T23:14:03Z")
> [@Wevin7](#): > > Most of these steps in the link you provided require opening Anki, how will I do it if I’m not even opening it? Did you try #2 – starting Anki while holding down Shift (until you see the confirmation message)? Can you try that while running it from the command line (hold down shift before pressing Enter) – to see if the message is different? (Make sure you’ve killed the Anki that is running first – restart your computer if possible.) > [@voczi](#): > > Network issue. Try removing proxies in your system config and/or resetting the network adapter settings. > [@Wevin7](#): > > Sorry for my ignorance, but could you tell me how to do it? As voczi said, a network issue seems likely – but (1) that shouldn’t be an issue with a Shift-start, because Anki won’t try to reach the network, and (2) it’s hard for anyone to troubleshoot that from the outside. We don’t know anything about your system. Which leads me to – 1. What OS version are you on? 2. Was this a fresh install (on a computer that didn’t have Anki before), or an upgrade from a prior version? 3. If it was an upgrade, did you have any add-ons installed and active? Do you know what version you upgraded from (approximately)? ---
**Author:** ![Wevin7](https://avatars.discourse-cdn.com/v4/letter/w/74df32/32.png) [@Wevin7](https://forums.ankiweb.net/u/Wevin7)\ **Post date:** [June 13, 2024, 1:34am UTC](https://forums.ankiweb.net/t/my-anki-doesnt-open-start/45887/11 "2024-06-13T01:34:05Z")
Yes, I tried, including in the video I’m attaching I did by holding shift. Nothing appears, Anki shows no sign of life. **-----------------------------------------------------------------** **Answers:** **1 -** Windows 10 Pro 22H2 **2 -** It is the new version of Anki, 24.06.2 Qt6. I had formatted the computer before, then when I installed it, this happened. **-----------------------------------------------------------------** The quality of the video was too bad to be uploaded here. ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [June 13, 2024, 2:52am UTC](https://forums.ankiweb.net/t/my-anki-doesnt-open-start/45887/12 "2024-06-13T02:52:36Z")
Did you make sure those processes – the main Anki exe and the QT processes – were all killed before you tried that? (A video almost never helps, unless what you’re describing is something that is happening in motion.) Have you tried uninstalling and installing the Qt5 version? Have you tried installing the last version you know worked on this machine (before you formatted it)? Check these items as well – [Startup Issues - Anki Manual](https://docs.ankiweb.net/platform/windows/startup-issues.html#no-error-but-app-does-not-appear) . ---
**Author:** ![Wevin7](https://avatars.discourse-cdn.com/v4/letter/w/74df32/32.png) [@Wevin7](https://forums.ankiweb.net/u/Wevin7)\ **Post date:** [June 13, 2024, 10:12am UTC](https://forums.ankiweb.net/t/my-anki-doesnt-open-start/45887/13 "2024-06-13T10:12:32Z")
Yes, I tried, including in the video! Click in video: [Video installing](https://drive.google.com/file/d/1V-PSJWQQy412zaeDIQS4ZVmo1IT8UkqV/view?usp=drive_link) ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [June 13, 2024, 2:54pm UTC](https://forums.ankiweb.net/t/my-anki-doesnt-open-start/45887/14 "2024-06-13T14:54:21Z")
I’m not interested in watching another video, especially when you’ve given me no information about why I would need to. You can just answer the questions I asked. ---
**Author:** ![Wevin7](https://avatars.discourse-cdn.com/v4/letter/w/74df32/32.png) [@Wevin7](https://forums.ankiweb.net/u/Wevin7)\ **Post date:** [June 13, 2024, 3:20pm UTC](https://forums.ankiweb.net/t/my-anki-doesnt-open-start/45887/15 "2024-06-13T15:20:43Z")
I answered him, said yes, I tried. - I tried installing the version of Qt5 and even the one that was working. - I have no addons installed as it is a zero install. **--------------------------------------------------------------** In this new video I show the installation of Anki that was working before formatting and how it no longer works. ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [June 13, 2024, 9:47pm UTC](https://forums.ankiweb.net/t/my-anki-doesnt-open-start/45887/16 "2024-06-13T21:47:07Z")
So that no one else will need to watch the video – fresh install of 2.1.65 Qt6 gives the same error/hang on open. > **Relevant screenshots from the video --** > > ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/8/3/83b89dd747d7acd90d0db946fc15d2e2b285991b.jpeg) > ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/b/e/bef105620c1448dcd41bb93d8aea55e34797c101.jpeg) * * * Thank you for trying 2.1.65. Since it’s happening on older and newer versions, it seems more likely that it is a conflict in your system. Are you certain that what you had installed and working before formatting was Qt6 and not Qt5? If you’ve tried everything suggested so far, and nothing has helped, this still seems likely to be networking related – since that’s often suggested for this exact error – > [@After Windows Update Anki Won't Start](https://forums.ankiweb.net/t/after-windows-update-anki-wont-start/10144/2): > > That message seems to indicate something like antivirus or firewall software on your machine is blocking Anki Another possibility is mpv/mplayer conflict (additional suggestions further down-thread) – > [@Start up failed?](https://forums.ankiweb.net/t/start-up-failed/17859/2): > > You could try to go for the simple way, which is use mplayer instead of mpv… To do that, download mplayer, then move mplayer.exe in the [anki files](https://docs.ankiweb.net/files.html#file-locations), where there should be a mpv.exe file, and rename / delete the latter. ---
**Author:** ![Wevin7](https://avatars.discourse-cdn.com/v4/letter/w/74df32/32.png) [@Wevin7](https://forums.ankiweb.net/u/Wevin7)\ **Post date:** [June 14, 2024, 1:24am UTC](https://forums.ankiweb.net/t/my-anki-doesnt-open-start/45887/17 "2024-06-14T01:24:34Z")
I just did a test: - I installed VirtualBox, then the same Windows and installed the most up-to-date Anki possible, it worked. I don’t know if it’s my machine that is blocking the network for Anki, do you know how to activate/release it? ![photo_2024-06-13_22-24-08](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/d/9/d982e32ab46ba601832303d9d9498555c173308e.jpeg) ---
**Author:** ![guffaws](https://avatars.discourse-cdn.com/v4/letter/g/c37758/32.png) [@guffaws](https://forums.ankiweb.net/u/guffaws)\ **Post date:** [June 15, 2024, 3:44pm UTC](https://forums.ankiweb.net/t/my-anki-doesnt-open-start/45887/18 "2024-06-15T15:44:16Z")
I have the same problem. I force quit Anki in the task manager to fix it temporarily. Appears to happen arbitrarily. I was think I’d start by reinstalling windows, but haven’t done it yet. Haven’t tried trouble shooting other than the basics referenced above. ---
**Author:** ![Wevin7](https://avatars.discourse-cdn.com/v4/letter/w/74df32/32.png) [@Wevin7](https://forums.ankiweb.net/u/Wevin7)\ **Post date:** [June 15, 2024, 3:59pm UTC](https://forums.ankiweb.net/t/my-anki-doesnt-open-start/45887/19 "2024-06-15T15:59:20Z")
My forced close in the Task Manager doesn’t work, it simply doesn’t start. I did the test above, and Virtual Machine on the same Windows, and it works normally. ---
**Author:** ![guffaws](https://avatars.discourse-cdn.com/v4/letter/g/c37758/32.png) [@guffaws](https://forums.ankiweb.net/u/guffaws)\ **Post date:** [June 15, 2024, 4:52pm UTC](https://forums.ankiweb.net/t/my-anki-doesnt-open-start/45887/20 "2024-06-15T16:52:21Z")
Oh, then I guess it’s not the same thing. My bad. [Next page](https://forums.ankiweb.net/t/my-anki-doesnt-open-start/45887.md?page=2)